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Address the Human Side of Change

​​​​​​​​​​​​​​​​​​​​At the outset of an improvement project it might seem straightforward to apply an evidence-based intervention to a problem to get results. However, people's resistance to change  be it adopting a new process or behavior  is part of the change process. Status quo is a powerful force to overcome.​​​​

If you have a high degree of belief in a quality improvement solution and struggle to get results, or if you encounter team members who are resistant or apathetic toward adopting new processes or behaviors, join the Institute for Healthcare Improvement's (IHI's) Psychology of Change online course with coaching to get the adaptive leadership skills and tools needed to address the human side of change.

This online course with coaching will:     

  • Review the theory and methodology of the IHI Psychology of Change Framework
  • Teach you tools and methods to apply the Framework   
  • Help you identify, plan, and execute an individual improvement project    ​

Focusing on the human side of change is essential to successfully improving health and health care in the short term ​ and scaling and sustaining that change over time.

At the end of this program, each participant will be able to:  

  • ​Identify and address adaptive barriers to change  
  • Apply the Framework practices in their own improvement teams  
  • Develop a growth mindset across improvement teams  
  • ​Unleash others' intrinsic motivations for improvement  
  • Ground improvement work in authentic relationships  
  • Design and implement motivational improvement tactics  
  • Plan and execute a specific improvement project ​

​Who Should Attend

IHI designed this program for health care improvers who struggle with motivating individuals or teams to change or improve. To get the best results, we encourage organizations to participate as an interdisciplinary team.

Participants may include:

  • Senior Leaders
  • Chief Quality Officers
  • Frontline staff
  • Nurses
  • Pharmacists
  • Managers
  • Team Leaders​