At the outset of an improvement project, it might seem straightforward to apply an evidence-based intervention to a problem to get results. However, people's resistance to change
— be it adopting a new process or behavior
— is part of the change process. Status quo is a powerful force to overcome.
If you have a high degree of belief in a quality improvement solution and struggle to get results, or if you encounter team members who are resistant or apathetic toward adopting new processes or behaviors, join the Institute for Healthcare Improvement's (IHI's)
Psychology of Change online course with coaching to get the adaptive leadership skills and tools you need to address the human side of change.
This 12-week online course with coaching will help you:
Identify and address adaptive barriers to change
Explore improvement through W. Edward Deming's lens of psychology in the System of Profound Knowledge