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About this Virtual Learning Hour

​​​​​​​​​​​The Patient and Family Centered I-PASS program has been created in partnership with physicians, nurses, patients, and families. The program keeps patients and families at the center of interprofessional communication during rounds. Since the program launched, it has demonstrated a 38% reduction in preventable harms across seven North American children's hospitals and improved family and nurse engagement. 

This Institute for Healthcare Improvement (IHI) Virtual Learning Hour will explain key program concepts and interventions and provide tools and tips for starting the program.​​​

By the end of this Virtual Learning Hour you’ll be able to:

  • Articulate strategies to keep communication on rounds focused on the patient and family, increase patient and family understanding of rounds communication, and engage nurses in the round’s discussion
  • Identify how you can implement or enhance patient and family centered rounds at your organization​


Jennifer Baird Jennifer Baird, PhD, MPH, MSW, RN, CPN is a nurse scientist and director of the Institute for Nursing and Interprofessional Research at Children’s Hospital Los Angeles. Her research focuses on the development of strategies to enhance the family-centeredness of the care environment, to promote the safe transfer of patients from the hospital to home, and to support children with medical complexity in the home environment.

Lauren Destino Lauren Destino, MD is the Associate Division Chief for the Pediatric Hospital Medicine Division and Medical Director of the acute care floor at Lucile Packard Children’s Hospital Stanford (LPCHS) and a Clinical Associate Professor at Stanford University. She leads pediatric resident trainee education in quality and performance improvement at LPCHS. She has led or been part of numerous local and national quality improvement efforts focused on communication within the care team, patient safety and improving processes and delivery of care.

Dale Ann Micalizzi Dale Ann Micalizzi is an internationally known Advocate for Pediatric Patient Safety and Transparency in Medicine. Her eleven-year old son, Justin, died following a “simple” incision and drainage of an infected ankle in 2001. She has worked tirelessly in search of answers about her son’s death, giving rise to a quest to improve pediatric patient safety and transparency in health care. Her efforts focus on compassion and support for grieving families, full disclosure of adverse events, and education and reform that will restore ethics and safety to medicine.


Madge Kaplan Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.