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Course Details
(Toll Free)
Monday - Friday
8:30 AM - 5:00 PM​ ET

Improve Mental Health in the ED with IHI Experts

​​​​​​​​​​​​​​Emergency departments (EDs) frequently have inadequate capacity to evaluate and treat individuals with mental health conditions, thereby over-burdening staff, raising costs, and leading to poor outcomes and experience of care. The Institute for Healthcare Improvement (IHI), in partnership with Well Being Trust, recently concluded an 18-month Learning Community in which multi-disciplinary teams from eight hospitals tested a change package and associated measures focused on the care experience for individuals with mental health or substance use disorders. This course contains the learnings from these eight pilot hospitals, from improving health outcomes and patient and staff experience to strategies for reducing avoidable ED re-visits. Throughout this
​11​-week course, participants will gain practical guidance, tools, and resources so they can begin ​this transformative work within their own organizations.


What You Will Learn

After completing the course, attendees will be able to: 
  • ​Utilize standard ED processes around mental health, leveraging key multi-disciplinary assets of department units including physicians, nurses, social workers, mental health providers, and peers​
  • Recognize the importance of building a trauma-informed culture in the ED
  • Describe how to incorporate the patient and family perspective into the redesign of ED care
  • Develop strategies to build relationships between ED staff and community partners to support patients with mental health conditions
  • Identify one key partner with whom to strengthen an organization's relationship 
  • Design an improvement project that addresses at least one of the four framework elements​
  • Complete 1-3 tests of change in at least one area of improvement
  • Identify at least two measures to use to evaluate the impact of ​improvement work in this area

Who Should Attend

  • ​​ED administrators
  • ED medical and nursing leaders
  • ED care team members, including physicians, nurses, and social workers ​
  • Hospital/health system administrative leaders with responsibility for emergency and mental health care
  • Quality directors and managers with responsibility for emergency and mental health care

Well Being Trust

Insights from this course originated from the IHI ED & UP Learning Community, which was made possible through funding by Well Being Trust.