Using a human-centered co-design approach, she works with healthcare leaders to generate flourishing cultures and exceptional outcomes by integrating patient/family experience, quality, safety, and joy in work. Recent activities with leaders include developing skills and systems for patient/family partnerships in physician practices; culture strengthening that enhances joy in work while improving safety and reducing burnout; physician leadership development; systems that assure reliable transitions in care; and effective infrastructure design for population health.
Donald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), is also former Administrator of the Centers for Medicare and Medicaid Services. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston's Children's Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.
Derek Feeley, DBA, joined IHI as Executive Vice President in September 2013 and became CEO in January 2016. His work is international in scope, guiding work to deliver IHI's mission to improve health and care across the world. Prior to taking up his current role, Mr. Feeley had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high-quality health and health care. Mr. Feeley has had a varied background in policy analysis during thirty years in public service. From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland's First Minister. Thereafter, he moved on to work on developing a framework for service redesign in the NHS. He was a 2005-2006 Harkness/Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran's Health Administration. Mr. Feeley was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all health care quality issues, including patient safety, and he also led on health care information technology.
Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area. She also holds an appointment as Associate Professor of Medicine at Harvard Medical School. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, driving educational and professional certification efforts, and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women's Hospital, and Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH from Harvard Medical School and the Harvard School of Public Health, and trained at Duke University Medical Center.
Jessica Perlo, MPH, is the Network Director of the Institute for Healthcare Improvement's (IHI) Open School, a global interprofessional community that provides health students and professionals with the skills they need to become change leaders in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Master's in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For more than 10 years, she's worked in health professional program development and quality improvement at both Brigham & Women's Hospital and at IHI. Jessica is charged with leading IHI's effort to organize students to take action to improve the health of their communities through the Open School and is the Director of IHI's Joy in Work Portfolio. The aim of this portfolio is to provide new and innovative approaches to tackle the urgent challenge of workforce burnout in health systems, offices, and community settings. This portfolio supports leaders and individuals in fostering a positive work environment that creates equity, camaraderie, meaning, and choice in our work, and ensures a shared commitment deliver high-quality care.
Amar Shah, MD, is a Consultant Forensic Psychiatrist and Chief Quality Offer at East London NHS Foundation Trust (ELFT). This includes a large organization-wide quality improvement program aimed at supporting the organization to provide the highest-quality mental health and community care in the country. The quality system at ELFT incorporates quality improvement, quality assurance, quality control and quality planning – all with the shared purpose of improving outcomes and experience for the local population.
Dr. Shah has experience in local quality improvement within a number of NHS providers and was engaged in national improvement work while seconded to the National Patient Safety Agency. He is an IHI-trained Improvement Advisor, and faculty for the IHI's improvement advisor program. Amar is the QI lead at the Royal College of Psychiatrists. He has an executive MBA in health care management, a master's in mental health law and a postgraduate certificate in medical education.