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Create Joy in Work | IHI Online Course Health Care Faculty

​​​​​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or othe​​r relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments. 

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
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Donald Berwick, MD, MPP, FRCPDonald M. Berwick, MD, MPP, FRCP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI), is also former Administrator of the Centers for Medicare and Medicaid Services. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston's Children's Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women's Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.


Derek FeeleyDerek Feeley, DBA, joined IHI as Executive Vice President in September 2013 and became CEO in January 2016. His work is international in scope, guiding work to deliver IHI's mission to improve health and care across the world. Prior to taking up his current role, Mr. Feeley had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high-quality health and health care. Mr. Feeley has had a varied background in policy analysis during thirty years in public service. From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland's First Minister. Thereafter, he moved on to work on developing a framework for service redesign in the NHS. He was a 2005-2006 Harkness/Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran's Health Administration. Mr. Feeley was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all health care quality issues, including patient safety, and he also led on health care information technology.​​


Susan HannahSusan Hannah, Senior Director for Europe Region and Strategic Partners, Institute for Healthcare Improvement (IHI), has a background in high care nursing and expertise as a leader for patient safety and clinical improvement in Scottish healthcare, responsible for the delivery of patient safety in a health system and as faculty for the national programme. A trained Improvement Advisor with IHI, she worked in the Scottish Government for 6 years, performing improvement and leadership roles to influence the adoption of quality strategies and improvement science in government policy teams and across public services. Susan led the design and delivery of a national Raising Attainment for All QI Collaborative for education, later amalgamating this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative; a large scale national programme that delivers multiagency quality improvement communities working to improve health and achievement outcomes across Scotland.​


Jessica Perlo, MPHJessica Perlo, MPH, Director, Institute for Healthcare Improvement (IHI), leads IHI's Joy in Work Portfolio, which aims to reverse the worrying trend of burnout in health care and support leaders at all levels in creating a positive work environment that fosters equity, camaraderie, meaning, choice, and a shared commitment to deliver high-quality care. Jessica teaches and coaches around the globe, building individual and organizational capability for improvement and joy, and has authored several publications on these topics. For more than 10 years, Jessica has worked to design and implement health system improvement efforts, including roles at Finger Lakes Health Systems Agency, Brigham & Women's Hospital, and Partners Healthcare. She is a member of the National Academy of Medicine Action Collaborative on Clinician Wellbeing and Resilience, trained in community organizing from the Harvard Kennedy School of Government, and is an IHI-certified Improvement Advisor.


Randy Peto, MDRandy Peto, MD, is the former Medical Director for Quality Improvement at Baystate Medical Center in Springfield, MA. He has studied and worked in health care quality improvement and patient safety for more than 20 years. He also served as the Medical Director for Quality at MassPRO, focusing on the Medicare population. Currently, Dr. Peto serves as an Adjunct Lecturer of Healthcare Leadership at Brown University. Dr. Peto is particularly interested in the culture of health ​care settings, increasingly at the microculture level. He has participated in the use of the Hospital Survey on Patient Safety Culture. Randy has also helped lead the dissemination of TeamSTEPPS communication skills at Baystate. He has been active in training both "just culture" and apology/disclosure principles. ​Dr. Peto received a BA from Colgate University, an MD from Hahnemann Medical College, and an MPH from Harvard University. He also completed a fellowship in Clinical Decision Analysis at Tufts-New England Medical Center. He is board certified in Preventive Medicine.


Amar Shah, MDAmar Shah, MD, is a Consultant forensic psychiatrist and Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT, including quality improvement, quality assurance, quality control and quality planning. He is the lead for quality improvement (QI) at the Royal College of Psychiatrists, and the national QI lead for the mental health safety improvement program run jointly by NHS Improvement and CQC. He is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the world. He has completed an executive MBA in healthcare management, a masters in mental health law and a postgraduate certificate in medical education. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published more than 20 peer-review articles in the fields of forensic psychiatry and quality management.

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