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Session Details

In this 1-hour Institute for Healthcare Improvement (IHI) Webcast an expert panel discusses how health care teams can use daily visual management to obtain quality improvement and sustain results after successful improvement work.

This Webcast will provide participants with real-life case studies from two quality leads at an inpatient unit in a community hospital and a multi-specialty ambulatory surgical center.

What you'll learn

By the end of this Webcast you’ll:

  • Identify how visual management can help you create a system to sustain improvement over time
  • Be able to develop a plan to test visual management in your organization


Alyson Harrison Alyson Harrison is Senior Charge Nurse in the RNI Community Hospital; she has over 30 years of experience working within the NHS providing care for the older adult. As part of Alyson’s role she has led the introduction and development of a Quality Management System in a Community Hospital environment.


Barbara Holder Barbara Holder RN, BSN, CAPA is the Quality Improvement, Safety and Infection Control Officer for the Andrews Institute Surgery Center located in Gulf Breeze, Florida. Responsibilities include regulatory compliance and preparation of staff for federal and state inspections. Barbara has been a Registered Nurse for greater than 38 years, a BSN, and CAPA Certified. She has been collaborating with IHI since 2016 on sustainability related to daily huddles. In addition, she has been an instructor at University of South Florida’s Risk Management Program. Presentations include: IHI Annual Conference (2016), ASPAN (2016, 2018), OutPatient Surgery: ORX Conference (2017, 2018), World Nursing Conference, Rome, Italy (2018). She is platinum contributor on the ASCA forum.

Jeff Rakover Jeff Rakover, MPP is a Senior Research Associate with the Institute for Healthcare Improvement’s Research and Development team. He focuses on developing methods to improve value and patient engagement. Previously, Jeff worked as a researcher with the Advisory Board Company and graduated from the Harvard Kennedy School of Government.


Madge Kaplan Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the U.S. and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.