Jackie Conrad, RN, BSN, MBA, RCC™ has over 25 years of hospital leadership experience, serving in clinical, staff development, and executive roles. She has served two organizations as a Chief Nursing Officer, in a large urban teaching hospital and a smaller community hospital. Jackie’s current position is an Improvement Advisor with Cynosure Health, working with the HRET HIIN. In this role, she is the clinical lead for Falls, Pressure Ulcers, CAUTI, Malnutrition and Radiation Safety and she supports the HRET HEN’s Critical Access / Rural Hospital Affinity group. Preventing injuries from falls and immobility has become a passion for Jackie as she has traveled across the states, collecting and spreading best practices and lessons learned from the in the field.
Patricia Dykes, PhD, RN, FAAN, FACMI, is Senior Nurse Scientist and Program Director for Research in the Center for Patient Safety Research and Practice and the Center for Nursing Excellence at Brigham and Women’s Hospital (BWH), and an Associate Professor of Medicine at Harvard Medical School. Dr. Dykes is the PI of the AHRQ funded projects, “Patient-centered Fall Prevention” and “Generalizability and Spread of an Evidence-based Fall Prevention Toolkit”; both are collaborations between BWH, Montefiore Medical Center, and New York Presbyterian Medical Center to develop a suite of tools to engage patients and family in the 3-step fall prevention process and to spread the Fall TIPS Toolkit. Dr. Dykes is the Partners HealthCare site PI for the PCORI/NIA funded STRIDE project that aims to prevent falls and related injuries in community dwelling older adults. Dykes is the author of 2 books, over 80 peer reviewed publications and has presented her work both nationally and internationally.
Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the U.S. and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.