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Improving Home-Based Acute Care for Older Adults

Join us on Wednesday, December 16 from 11:30 AM – 12:30 PM ET, as an expert panel discusses experiences and lessons learned while developing home-based acute care programs for older adults. 

This Institute for Healthcare Improvement (IHI) Virtual learning hour will focus on a collaborative between IHI, West Health Institute, and 12 other organizations.

Our panel will discuss the lessons learned during the collaborative, and will focus specifically on the experiences of HealthPartners, who worked to leverage existing community paramedic and home-based care programs to provide urgent in-home visits for older adults.

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What You'll Learn

By the end of this IHI Virtual Learning Hour you’ll be able to:

  • Describe key stages of program development for a home-based acute care program
  • Articulate the challenges and successes experienced by one home-based acute care program

This IHI Virtual Learning Hour has been approved for 1 continuing education credit for physicians, nurses, pharmacists, healtcare executives, and CPPS recertification.


    Terry FairbanksDanielle Hermes, MS is a Senior Quality Improvement Consultant at Regions Hospital in St. Paul, MN – part of the HealthPartners system. As a performance improvement professional, she specializes in improving clinical and non-clinical processes and patient outcomes. Danielle has worked in health care performance improvement since 2013 and is passionate about finding innovative and sustainable ways to create affordable, patient centered health care options. Danielle is certified as a six sigma black belt and holds a Master of Science degree in Health Care Innovation from the University of St. Thomas – Opus College of Business.

    Kate Kellog.jpgRory Malloy is independent healthcare business consultant, leader, and change agent, with over 20 years of experience that has resulted in market-disrupting innovation and cutting-edge patient care programs. He has a passion for driving change through financially driven process design and program development that help create positive patient outcomes and operational excellent/quality patient care experiences. Most recently Mr. Malloy has partnered with West Health Institute (WHI) in San Diego, CA on their innovative in-home acute care learning program (HomeLAN.) Via the HomeLAN he collaborates with industry leaders and organizations to develop their business case and test innovative improvements around caring for acutely ill patients in their home. Mr. Malloy has a Master of Public Health from the University of Minnesota. When not leading healthcare change, Mr. Malloy is active in cheering on his three children in their various school and sporting endeavors.

    Kate Kellog.jpgTia Radant is the Director of Community Paramedicine at Regions Hospital in St. Paul, MN. Regions Hospital is a private, nonprofit organization that serves patients in Minnesota, western Wisconsin and throughout the region. Known for leading-edge specialty care, Regions Hospital is part of the HealthPartners family of care. Tia previously served as the Manager of EMS Education at Regions Hospital. She has also held the roles of Dean of Allied Health, Emergency Services Program Director and faculty member at Inver Hills Community College. Tia has worked as a paramedic for urban and suburban 9-1-1 EMS services in the Twin Cities metro area and has over 20 years’ experience in EMS, leadership and education. Tia is a Nationally Registered Paramedic and holds a Master of Science degree in Experiential Education from Minnesota State University Mankato.

    Erica Savage.jpgChrisanne Timpe, MD has worked as a hospitalist with HealthPartners since 2011. She received her medical degree at the University of Chicago Pritzker School of Medicine in 2006 and completed a combined Internal Medicine & Pediatrics residency through the University of Minnesota, followed by a year of chief residency at the Minneapolis VA. Her practice began with included management of patients from birth to old age in the hospital setting. Over the years, her interest in transitions of care led her to a practice of home visits for frail, elderly and highly complex patients in their homes when they are unable to access care in traditional clinics. This is where she found her professional passion: innovations for safe medical care of frail elders and managing social determinants of health. She now serves as medical director of HealthPartners Community Senior Care, which manages 4000+ geriatric patients across the Twin Cities of Minnesota, as well as the Home- Based Acute Care program which provides acute care at home in lieu of hospital or emergency room.


    Frank Federico Mary Pisciotta Deane, MPH, Director, Institute for Healthcare Improvement (IHI), leads a number of projects and programs aligned with IHI’s Value Portfolio with a particular focus on innovations related to Accountable Care Organizations and improving outcomes for older adults through acute care at home. She formerly served as a co-lead for IHI’s Leadership Alliance Achieving Health Equity Workgroup. Mary works closely with internal IHI teams, faculty, and customers (individuals and organizations) to ensure delivery of the most effective and efficient programs and services to drive the improvement of health and health care outcomes worldwide. Prior to joining IHI in 2016, Mary amassed over five years of quality improvement and value-based health care related experience. She served as a Senior Quality Program Manager at a health plan, managing quality improvement projects designed to improve Medicaid members' quality of and access to care while ensuring compliance with State and Federal quality improvement program regulations.