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About this Webcast

Core leaders are the managers and team leaders responsible for the day-to-day delivery of clinical care and support services. While most organizations recognize the need to invest in developing leadership skills in core leaders, it's difficult to know what to teach and how to implement training.

Join an expert panel as they explore the Institute for Healthcare Improvement’s (IHI’s) High-Impact Leadership Framework and discuss how they are using the framework to shape culture, deliver results, and develop core leaders in their organizations.

In this 1-hour Webcast you will hear from:

  • The co-author of the IHI High-Impact Leadership Framework and IHI Senior Faculty - Michael Pugh, MPH will describe how the framework and behaviors have been translated into core leader development competencies and skills.
  • Providence St. Joseph Health, Seattle, WA – Joanne Roberts, MD, Chief Value Officer will discuss how they are focusing on developing the new skills required of clinical and administrative leaders in a value-based, integrated health care delivery world.
  • Anne Arundel Health System, Annapolis, MD – Mitch Schwartz, MD, MBA, Chief Medical Officer will discuss how they are shaping culture and delivering results for their patients and community.

What you’ll learn

By the end of this Webcast you’ll be able to:

  • Describe high-impact leadership behaviors that are foundational to shaping and sustaining organizational team culture
  • Discuss the key leadership and management skills required in core leader development
  • Identify one action (or approach) that can be applied to your work

This IHI/NPSF webcast is approved for a total of 1 continuing education credit for nurses, physicians, risk managers, and quality professionals. It is also approved for 1 hour toward Certified Professional in Patient Safety recertification.


Jackie Conrad Michael D. Pugh, MPH, President, MdP Associates, has more than 30 years of CEO experience in hospitals, health care systems, managed care, and health information technology companies. He is a consultant to senior leaders of health care delivery organizations, payer organizations, and government agencies on issues of quality, performance, strategy, and governance. Mr. Pugh serves as Senior Faculty at the Institute for Healthcare Improvement and co-authored two IHI white papers, “High-Impact Leadership” and “Seven Leadership Leverage Points for Organization-Level Improvement in Health Care.” He is an adjunct faculty member at the University of Colorado at Denver School of Business and an instructor in the Master of Science in Health Care Delivery Leadership Program at the Icahn School of Medicine at Mt. Sinai in New York. Mr. Pugh has served on the boards of the American Hospital Association, the AHA Health Forum, the Colorado Hospital Association, and The Joint Commission.

Patricia Dykes Joanne Roberts, MD, MHA, is Chief Value Officer for Providence St. Joseph Health, working with clinical leaders to build improvement and leadership skills to deliver the best care at the lowest costs. She has practiced in academic medicine, primary care internal medicine, emergency medicine, long-term care, hospital medicine, and hospice and palliative medicine and has also served in local, regional, and system physician leadership positions. She was a palliative medicine hospitalist for nine years at the Everett Clinic, posted to Providence Regional Medical Center Everett, where she later served as Chief Medical Officer. Previously, she served as Director of the General Internal Medicine Residency at Johns Hopkins Bayview Medical Center. Dr. Roberts has been the North American editor for the BMJ, consulted with the Annals of Internal Medicine on developing its "Updates" section, and serves on the board of Providence Senior and Community Services. After 10 years in newspaper journalism, Dr. Roberts shifted to medicine, graduating from the University of Minnesota School of Medicine and completing an internal medicine residency at Abbott Northwestern Hospital in Minneapolis. She went on to a Robert Wood Johnson Clinical Scholars Fellowship at the University of North Carolina, studying clinical ethics, economics, and clinical epidemiology.

Patricia Dykes Mitch Schwartz, MD, joined Anne Arundel Medical Center in 1992 as a member of the medical staff. He practiced cardiology from 1992 to 2010. During that time, he was clinical leader of the medical initiative as well as executive director of Clinical Programs and Business Development. He was named chief medical officer and president of Physician Enterprise in July 2010. In this position, Dr. Schwartz is responsible for quality initiatives, development of the physician enterprise, clinical integration as well as program development and growth. Dr. Schwartz graduated from Muhlenberg College in Allentown, Pa. in 1981 and earned his medical degree from the University of Pennsylvania School of Medicine in 1985 with honors. He completed his internship and residency programs at the Hospital of the University of Pennsylvania. Subsequently, he served as chief resident of internal medicine at the Hospital of the University of Pennsylvania. From 1989 to 1992 he completed a fellowship in cardiology at the Hospital of the University of Pennsylvania.


Madge Kaplan Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the U.S. and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.