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About this Webcast

Have you ever needed to articulate the case for investing in quality improvement (QI)? Or had to evaluate the benefits that the organization is likely to realize from QI?

If the answer is yes, join this 1-hour Institute for Healthcare Improvement (IHI) Webcast on September 19, 2019. From 10:30 AM – 11:30 AM ET, Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT) and Steven Course Chief Finance Officer at ELFT will share a framework developed to describe the return they have seen from their investment in QI over the last 6 years. Throughout the presentation Amar and Steven will share case studies that demonstrate each type of return within the framework. They will also propose some simple tools to help you evaluate the value that your QI work is generating.

By the end of this Webcast you’ll be able to:
  • Apply a framework for articulating the types of return you might expect from QI
  • Demonstrate each type of return through real-life examples of QI work
  • Identify ways to evaluate the value created through your QI work

This 1-hour Webcast has been approved for 1 Continuing Education Credit for physicians and quality professionals.


Amar Shah Dr Amar Shah, is Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT (quality improvement and quality assurance) as well as strategy and planning for the organization. Amar is also the national improvement lead for the mental health safetyin England, through NHS Improvement and the Royal College of Psychiatrists. Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the globe. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 30 peer-review articles in the field of quality management.

Steven Course Steven Course, is Chief Finance Officer & Deputy CEO for East London NHS Foundation Trust. Steven joined the NHS graduate national financial management training scheme in 2002. He has over 12 years NHS experience in mental health, community, acute and strategic organisations including the Department of Health and a private sector audit firm. Steven has previously worked at Oxford University Hospitals NHS Trust, Whipps Cross Hospital, North East London Strategic Health Authority and a number of commissioning organisations. He is a member the London Currency Development Board and the NHS Shared Business Services Strategy and Development Group.


Madge Kaplan Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.