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Session Details

​​​​​​​​​​​​Have you ever needed to articulate the case for investing in quality improvement (QI)? Or had to evaluate the benefits that the organization is likely to realize from QI?

In ​​this Institute for Healthcare Improvement (IHI) Virtual​ Learning Hour, Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT) shares frameworks developed to describe the return he recieved from his investment in QI over the last 6 years. Throughout the presentation, Amar shares case studies that demonstrate each type of return within the framework. Amar​ also proposes some simple tools to help you evaluate the value that your QI work is generating.​

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By the end of this Virtual​ Learning Hour​ you’ll be able to:
  • Apply a framework for articulating the types of return you might expect from QI
  • Demonstrate each type of return through real-life examples of QI work
  • Identify ways to evaluate the value created through your QI work​


Amar Shah Dr Amar Shah, is Chief Quality Officer at East London NHS Foundation Trust (ELFT). He leads at executive and Board level on quality at ELFT (quality improvement and quality assurance) as well as strategy and planning for the organization. Amar is also the national improvement lead for the mental health safetyin England, through NHS Improvement and the Royal College of Psychiatrists. Amar is an improvement advisor and faculty member for the Institute for Healthcare Improvement, teaching and guiding improvers and healthcare systems across the globe. Amar is a regular national and international keynote speaker at healthcare improvement conferences and has published over 30 peer-review articles in the field of quality management.


Madge Kaplan Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association.