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Session Details

​Patients deserve safe care in and across every setting. As part of Patient Safety Awareness Week, this free Webcast calls attention to the safety issues beyond the walls of the hospitals.

While patient safety improvement efforts have historically focused on inpatient settings, less work has been directed toward ambulatory care settings, even though most care is provided in these settings. In the US roughly one billion ambulatory visits occur annually, compared to 35 million hospital admissions. Research shows that serious safety risks are present in ambulatory settings.

As health care consolidation continues and organizations move to a greater focus on system-based care and increasingly complex care is being provided outside of hospitals and in patients' homes, now is the time to consider how to advance patient safety in ambulatory settings and across the entire care continuum.

This free Webcast covers:

  • The state of ambulatory patient safety in the US
  • The infrastructure needed to advance patient safety in these settings
  • The importance of optimizing foundational factors such as patient safety culture, teamwork among clinicians, and patient and family engagement for the success of improvement efforts

​What you’ll learn

By the end of this Webcast you’ll be able to:

  • Describe the current state of patient safety in ambulatory settings
  • Describe structures and interventions that can be adopted in ambulatory settings to improve patient safety
  • Summarize five resources that help clinicians, patients, and families mitigate threats and improve patient safety in the ambulatory setting


Jeffrey Brady Rear Admiral Jeffrey Brady, MD, MPH, United States Public Health Service, has served as the Director of the Agency for Healthcare Research and Quality's (AHRQ’s) Center for Quality Improvement and Patient Safety since 2014. He is as a member of the AHRQ Senior Leadership Team and leads a part of the Agency that conducts several AHRQ programs, including Patient Safety Research, Healthcare-Associated Infections Prevention, and the Patient Safety Organization Program. Dr. Brady led the AHRQ Patient Safety Research Program from 2009 to 2014, and in a prior position at AHRQ, he led the team that produces the National Healthcare Quality and Disparities Report, an annual report to Congress on the status of health care quality and disparities in the United States. Before moving to AHRQ, Dr. Brady served as a medical officer and clinical reviewer for the Food and Drug Administration's Office of Vaccines. Additionally, he has held positions as a medical epidemiologist for the Department of Defense and primary care physician in the US Navy.

Lisa Schilling Lisa Schilling, RN, MPH, CPHQ, is the vice president of Quality, Safety and Clinical Effectiveness at Stanford Health Care. As the operational quality leader, Lisa works directly with the senior executives and physician leadership to improve quality and safety outcomes. She is also a lecturer at the UC Berkeley graduate program in the School of Public Health around quality improvement and measurement. Prior to joining Stanford, Lisa was Kaiser Permanente’s national vice president for Quality and Clinical Effectiveness. In this role she provided oversight for clinical risk management, patient safety, and care experience and led the Care Management Institute’s Center for Health System Performance. In this role, Lisa led with the enterprise-wide strategy to develop and implement clinical and operational systems to accelerate learning and spread best practices. She has been recognized as one of Becker’s top 10 leaders in quality, the 2014 Juran Institute Executive Master Black Belt, and was a 2017 IHI National Forum co-chair.


Tejal Gandhi Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, IHI, leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when NPSF merged with IHI. She continues to serve as President of the Lucian Leape Institute. She also holds an appointment as Senior Lecturer at Harvard Medical School. In 2009, Dr. Gandhi received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology of medical errors in the outpatient setting and possible prevention strategies. Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital and as Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH degrees from Harvard Medical School and the Harvard T.H. Chan School of Public Health and trained at Duke University Medical Center.