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IHI/NPSF Professional Learning Series Webcast: Patient Flow and Patient Safety

​Optimizing patient flow throughout the hospital is essential to ensuring safe, high-quality, patient-centered, value-based care. Providing timely access to appropriate care and optimizing hospital flow are both critical levers to increasing value for patients, clinicians, and health care systems.

Conversely, poorly managed hospital-wide patient flow has critical implications for both patients and providers. Delays in treatment and failing to provide the right care, in the right place, at the right time puts patients at risk for potential harm and suboptimal care. It also increases the burden on clinicians and accelerates burnout.

In this webcast we will explore high-leverage strategies and interventions to improve hospital-wide patient flow — making sense of the variety of hospital-wide strategies and approaches needed to deliver the right care, in the right place, at the right time.


What You'll Learn

During this webcast, participants will learn to:


  • Identify high-leverage interventions for creating a sustainable system for hospital flow, so that patients receive the right care, in the right place, at the right time
  • Improve appreciation of how physicians, nurses, and health professionals are engaged in leading and supporting initiatives to improve patient flow within hospitals.
  • Improve understanding of how medical analytics and predictive modeling help ensure good planning for future initiatives to improve patient flow.
  • Describe at least three methods to assist with overall capacity management and associated metrics of success.



​1:00 pm–1:05 pm ET​Introduction (IHI/NPSF)
​1:05 pm–1:45 pm ET​Presentation with PowerPoint (Featured Speakers)
​1:45 pm–1:55 pm ET​Moderated Question and Answer Time (IHI/NPSF and Featured Speakers)
​1:55 pm–2:00 pm ET​Closing Remarks (IHI/NPSF)


Featured Speakers

Ryckman, Frederick_alt.jpg Frederick C. Ryckman, MD, Senior Vice President for Medical Operations, Cincinnati Children's Hospital Medical Center, works to implement the safest and most reliable health care for children. In addition, as the Peri-operative Service Director, he leads initiatives in operating room management, infection prevention, and safety. The primary focus of his work is patient flow and capacity management throughout the Children's Hospital inpatient and outpatient environments. Dr. Ryckman is also Professor of Surgery, specializing in multi-organ transplantation.

Taylor, Marti.jpgMarti Taylor, MSN, is Chief Executive Officer, University Hospital, and Executive Director, The Richard M. Ross Heart Hospital, at The Ohio State University Wexner Medical Center. University Hospital is the flagship hospital on the main campus of the medicalcCenter with over 600 beds, including ICU, medical/surgical, and labor and delivery. She is the first CEO in University Hospital history with a nursing background. In 1986, Ms. Taylor joined Duke University Medical Center, where she began as a staff nurse in the cardiac Intensive Care Unit, then moved on to the positions of research nurse coordinator and clinical nurse educator. In 1995, Ms. Taylor became Director of Heart Center Nursing and was promoted to Associate Operating Officer of the Heart Center in 1998. In 2003, she accepted the position of President of St. Joseph's Hospitals Heart and Vascular Institute in Atlanta. In 2007, Ms. Taylor returned to Duke as Associate Vice President, Cardiovascular Services, where she directed and managed all areas of Cardiovascular Services across the Duke Health System and worked closely with affiliated facilities in locations throughout North Carolina, South Carolina, Virginia, and Florida. In October 2011 she accepted the position of Executive Director, Richard M. Ross Heart Hospital, and Chief Operating Officer, Heart & Vascular Center. She oversees all aspects of the Ross Heart Hospital.

Rutherford_Pat_Thumb.jpgPatricia Rutherford, RN, MS, Vice President, Institute for Healthcare Improvement (IHI), is responsible for developing and testing innovations and new models of care in innovations in patient- and family-centered care; improving access to the right care, in the right place, at the right time; Transforming Care at the Bedside; optimizing care coordination and transitions in care; and clinical office practice redesign (in primary care and specialty practices). She was Project Director for the Transforming Care at the Bedside initiative, funded by the Robert Wood Johnson Foundation, and she served as Co-Investigator for the STate Action on Avoidable Rehospitalizations (STAAR) initiative, funded by the Commonwealth Fund. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large-scale performance improvement initiatives.

McGaffigan_Patricia_thumb.jpgModerator: Patricia A. McGaffigan, RN, MS, CPPS, Vice President, Patient Safety Programs, Institute for Healthcare Improvement (IHI), previously served as COO and Senior VP of Programs at the National Patient Safety Foundation until 2017, when the Foundation merged with IHI. Her prior experience includes clinical practice, academia, and leadership roles in education and marketing positions for several start-up and established medical device companies focused on improving patient safety. Ms. McGaffigan is a Certified Professional in Patient Safety, a graduate of the AHA-NPSF Patient Safety Leadership Fellowship Program, and a member of the American Society for Professionals in Patient Safety. She was awarded the distinguished Lifetime Member Award from the American Association of Critical Care Nurses. She serves on a wide range of national committees related to safety and is a Board of Director for Medically Induced Trauma Support Services. ​

System Requirements

It is important to test your computer in advance of the webcast to make sure that you meet the minimum technical requirements to attend this event. You will also want to test your computer’s ability to stream Flash video, which can also help identify potential firewall issues that could impair your ability to view the webcast. Please see the links below for more information and be sure to allow sufficient time prior to the event to complete these tests.
Technical Requirements Test
Computer Tips
Minimum technical requirements include:
  • Javascript Enabled
  • Flash Plug-In
  • Pop-Up Blockers Turned Off
  • ​One of the following web browsers: Internet Explorer version 11 or higher, Mozilla Firefox version 52 or higher, Google Chrome version 57 or higher, Apple Safari 8 (on OS X Yosemite), Safari 9 (on OS X El Capitan) or Safari 10 (on OS X Sierra) or higher

Cancellation and Refund Policy

If you wish to cancel your enrollment, please contact IHI/NPSF at (617) 391-9900 or by July 8, 2017 (30 days prior to the start of the webcast), in to receive a full refund. Unfortunately, we are unable to grant refunds for cancellations made after that time. One attendee may be substituted for another prior to the first meeting of program attendees (via phone, web, or in-person). If we do not receive notice of a cancellation on or before July 8, 2017, full payment will be required, regardless of attendance.