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IHI/NPSF Professional Learning Series Webcast: Leading a Culture of Safety: A Blueprint for Healthcare Leadership

​​​​​​​​​​​​​​​​​The Agency for Healthcare Research and Quality (AHRQ) defines a culture of safety​ as one in which health care professionals are held accountable for unprofessional conduct, yet not punished for human mistakes; errors are identified and mitigated before harm occurs; and systems are in place to enable staff to learn from errors and near-misses and prevent recurrence. By prioritizing, developing, and sustaining organizational culture focused on and dedicated to safety, we can drive the future of health care to a place where patients and those who care for them are free from harm. It is not only one of many priorities, but is the duty and ethical imperative for all leaders.

The American College of Healthcare Executives (ACHE) and the Institute for Healthcare Improvement/National Patient Safety Foundation's Lucian Leape Institute (IHI/NPSF LLI) have partnered to collaborate with some of the most progressive health care organizations and globally renowned experts in leadership, safety, and culture to develop Leading a Culture of Safety: A Blueprint for Success. This document is an evidence-based, practical resource with tools and proven strategies to assist you in creating a culture of safety—an essential foundation to achieving zero harm.

This webcast will highlight how the American College of Healthcare Executives and the IHI/NPSF Lucian Leape Institute are partnering to develop best practices in how senior leaders build and sustain a culture of safety.​


What You'll Learn

​During this webcast, participants will ​:​

  • Learn best practices for building and sustaining a culture of safety from leaders at exemplary organizations.
  • Discuss strategies that can drive culture change in health care.
  • Learn how the partnership between ACHE and IHI/NPSF LLI is spearheading the discovery of leadership practices, informed by a series of roundtables.



​3:00 pm–3:05 pm ET​Introduction (IHI/NPSF)
​3:05 pm–3​:45 pm ET​Presentation with PowerPoint (Featured Speakers)
​3​:45 pm–3:55 pm ET​Moderated Question and Answer Time (IHI/NPSF and Featured Speakers)
​3:55 pm–4:00 pm ET​Closing Remarks (IHI/NPSF)​

Featured Speakers

Deborah J. Bowen, FACHE, CAE, is President and CEO of the American College of Healthcare Executives. Before her appointment to this role, Ms. Bowen served as ACHE’s executive vice president and COO since 2003. She served as vice president of administration at ACHE from 1994 to 2000 and as director of government relations from 1992 to 1994. Outside her service to ACHE, from 2000 to 2003 Ms. Bowen served as Deputy Executive Director at the Society of Actuaries in Schaumburg, Illinois. She served as Director of the Division of Communications from 1987 to 1992 and Deputy Director in the Division of Public Affairs from 1986 to 1987 at the State Medical Society of Wisconsin in Madison. Her nonprofit health care experience also includes posts at the Medical College of Wisconsin and the Wisconsin Department of Health and Social Services, Bureau of Alcohol and Other Drug Abuse Services.

Ms. Bowen has held several leadership positions, including chairing the boards of the Association Forum of Chicagoland and the Commission on Accreditation of Healthcare Management Education. She currently serves on the board of the Institute for Diversity in Health Management.
Ms. Bowen is board certified in healthcare management and a Fellow of both ACHE and the American Society of Association Executives. She is also a Baldrige Executive Fellow and a Certified Association Executive.​


Gary S. Kaplan, MD, FACP, FACMPE, FACPE, has served as Chairman and CEO of the Virginia Mason Health System in Seattle since 2000. He is also a practicing internal medicine physician at Virginia Mason. Dr. Kaplan received a degree in medicine from the University of Michigan and is board certified in internal medicine. He completed his internal medicine residency at Virginia Mason and served as chief resident in 1980 and 1981. He is a Fellow of the American College of Physicians (FACP), the American College of Medical Practice Executives (FACMPE) and the American College of Physician Executives (FACPE). He is recognized as one of the most influential physician executives in health care.​ In 2013, Dr. Kaplan was elected to membership in the National Academy of Medicine​, one of the highest honors in the fields of health and medicine, recognizing individuals who have demonstrated outstanding professional achievement and commitment to service​

Dr. Kaplan is chair of the Institute for Healthcare Improvement Board of Directors and chair of the IHI/NPSF Lucian Leape Institute.
He was a founding member of Health CEOs for Health Reform and has held leadership positions with numerous organizations, including the Medical Group Management Association and the Washington Healthcare Forum.​


Chuck-Stokes.jpgCharles (Chuck) D. Stokes joined Memorial Hermann Health System in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System in addition to his current role of Executive Vice President and COO.In his role, Stokes is responsible for leading and overseeing the System's network of more than 250 hospitals and diagnostic and specialty centers, with more than 25,000 employees and 5,500 affiliated physicians in the Greater Houston area. Stokes has nearly four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, quality and patient safety improvement, leadership development, employee engagement, and physician collaboration. 

During his tenure with Memorial Hermann, Stokes has worked tirelessly to establish a culture of high reliability, innovation, and transformation throughout the organization. Under his visionary leadership Memorial Hermann has attained unprecedented accolades in patient safety, safe and high-quality care, and operational excellence.

Stokes models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was most recently instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award—the nation's highest Presidential honor for performance excellence. As part of his commitment to developing the next generation of healthcare leaders, Stokes has taught numerous leadership development programs for the American College of Healthcare Executives (ACHE), an organization of more than 48,000 healthcare executives working together to improve care delivery and population health. In 2017, Stokes was named Chairman of the ACHE Board of Governors.

In addition to his service to ACHE, Stokes is on the Houston Holocaust Museum Advisory Board and on the Board of the Children's Defense Fund. He also serves as an adjunct faculty member at the University of Alabama at Birmingham and is the author of numerous articles on leadership development. In 2017, Stokes was named among the Top 25 COO's in medicine by Modern HealthcarePrior to his role as COO, Stokes served as President of North Mississippi Medical Center, a 650-bed tertiary hospital and a 2006 Malcolm Baldrige National Quality Award recipient. He previously served as COO for three other healthcare systems and as vice president of operations at St. Luke's Episcopal Hospital/Texas Heart Institute in Houston.

Stokes, who is board certified in Healthcare Management as an ACHE fellow, began his career as a critical care nurse and nurse executive before completing his master's degree in Hospital and Healthcare Administration from the University of Alabama at Birmingham.​


Moderator: Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Fou​ndation merged with IHI. She continues to serve as President of the IHI/NPSF Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area. She also holds an appointment as Associate Professor of Medicine at Harvard Medical School. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, driving educational and professional certification efforts, and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital, and Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH from Harvard Medical School and the Harvard School of Public Health, and trained at Duke University Medical Center.

System Requirements

It is important to test your computer in advance of the webcast to make sure that you meet the minimum technical requirements to attend this event. You will also want to test your computer’s ability to stream Flash video, which can also help identify potential firewall issues that could impair your ability to view the webcast. Please see the links below for more information and be sure to allow sufficient time prior to the event to complete these tests.
Technical Requirements Test
Computer Tips
Minimum technical requirements include:
  • Javascript Enabled
  • Flash Plug-In
  • Pop-Up Blockers Turned Off
  • ​One of the following web browsers: Internet Explorer version 11 or higher, Mozilla Firefox version 52 or higher, Google Chrome version 57 or higher, Apple Safari 8 (on OS X Yosemite), Safari 9 (on OS X El Capitan) or Safari 10 (on OS X Sierra) or higher

Cancellation and Refund Policy

If you wish to cancel your enrollment, please contact IHI/NPSF at (617) 391-9900 or by August 6, 2017 (30 days prior to the start of the webcast), in to receive a full refund. Unfortunately, we are unable to grant refunds for cancellations made after that time. One attendee may be substituted for another prior to the first meeting of program attendees (via phone, web, or in-person). If we do not receive notice of a cancellation on or before August 6, 2017, full payment will be required, regardless of attendance.