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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

Expert Faculty​

This program will be led by a core group of expert faculty, selected from the list below. Program faculty are subject to change between offerings. ​​To view the complete list of faculty that will take part in an upcoming offering, 
please select the seminar's specific date here​​​
Neil J. Baker, MD, is an improvement consultant who brings his expertise in the sciences of improvement and behavior change to the design, measurement, and coaching of clinical office practices in both primary and specialty care. He has served a wide variety of public and private clients, and currently serves as a faculty member and Improvement Advisor for the Institute for Healthcare Improvement. Dr. Baker's areas of focus include coaching coaches of practice improvement, systems design for chronic illness care in primary care, self-management support, patient-centered care, reliability, office efficiency and access in specialty care, appropriate use of specialty services, mental health screening in pediatric practice, and perinatal care. Prior to his work as an independent consultant he served as Medical Director of Clinical Improvement and Education at Group Health Cooperative in Seattle, Washington.
Cory B. Sevin, RN, MSN, NP, Director, Institute for Healthcare Improvement (IHI), has experience in redesigning clinical office practices to support better patient-centered care, planned care, efficiency, access and workforce vitality. With IHI, she has led work in improving emergency department flow, improving transitions in care to reduce readmissions, and spread. She is a nurse practitioner with a Clinical Specialty in Adolescent, Preventative and Community Health. Her past experience includes 26 years working in a variety of community settings, including public health, schools, and community health centers. Before coming to IHI, she was Vice President of Operations at Clinica Campesina, a community health center in Colorado.
Ann Lefebvre, MSW, CPHQ, Associate Director, Statewide Quality Improvement, North Carolina AHEC Program at the University of North Carolina (UNC) at Chapel Hill, is responsible for the function of executive director of the NC regional extension center (REC) and directing the Improving Performance in Practice (IPIP) Program for the state of NC. In this role, Ms. Lefebvre has developed a program to train and support over 40 staff to perform as consultants/coaches in primary care practices across the state. Additionally, she has a faculty appointment in the Department of Family Medicine at UNC Chapel Hill and for the past ten years, Ms. Lefebvre has been working in a variety of ambulatory care settings to help doctors and their staff use technology and quality improvement techniques to improve the provision of primary care services. She is a certified professional of healthcare quality and has been working in a variety of health care settings since 1991.