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Reducing Diagnostic Harm During and After COVID-19

The COVID-19 pandemic increases the risk of diagnostic error because the disease itself is new and knowledge of its clinical manifestations is still evolving. In addition, health system capacity and both the physical and psychological safety of clinicians have been compromised.

Join the Institute for Healthcare Improvement (IHI) on Tuesday, September 22 as an expert panel discusses eight types of diagnostic errors anticipated throughout the COVID-19 pandemic and organizational approaches to assess and reduce risk of diagnostic harm during and after the pandemic.

What You'll Learn

By the end of this IHI Virtual Learning Hour, participants will be able to:

  • Describe the various types of diagnostic errors that can occur during the COVID-19 pandemic
  • Identify how health systems can proactively approach diagnostic errors during and after the pandemic
  • Use the Learning and Exploration of Diagnostic Excellence (LEDE) Framework to measure and mitigate diagnostic error

This IHI Virtual Learning Hour has been approved for 1 continuing education credit for physicians and Certified Professional in Patient Safety (CPPS) recertification.


Hardeep Singh 2.jpgHardeep Singh, M.D., M.P.H. is Chief of Health Policy, Quality & Informatics Program at the VA Center for Innovations in Quality, Effectiveness and Safety and a Professor of Medicine at Baylor College of Medicine in Houston. He leads a portfolio of patient safety research in improving the use of health information technology and reducing diagnostic errors. His research has informed several national and international patient safety initiatives and policy reports, including those by the National Academy of Medicine (formerly the IOM), US Department of Health and Human Services, National Quality Forum, American Medical Association, Agency for Healthcare Research and Quality, OECD and the WHO.   He has received several prestigious awards for pioneering work in the field, including the AcademyHealth Alice S. Hersh New Investigator Award in 2012, the Presidential Early Career Award for Scientists and Engineers (PECASE) from President Obama in 2014 and the VA Health System Impact Award in 2016.

 Torretti 2.jpgDennis Torretti, MD, FACP, is currently the Associate Chief Medical Officer, Geisinger Medical Center, Danville, PA , Chairman Emeritus, Geisinger and  Clinical Professor of Medicine, Geisinger Commonwealth School of Medicine.  He has served in multiple leadership and educational roles within Geisinger since joining the staff as a rheumatologist in 1978.  He has led efforts to improve the diagnostic process within the organization through a collaborative process.  Dr. Torretti chairs the Committee to Improve Clinical Diagnosis, a multidisciplinary group of clinicians and leaders that develops innovative approaches to identify diagnostic errors and strategies to address them.  He currently oversees the collaboration with Baylor College of Medicine in the development of the Safer Dx Learning Laboratory at Geisinger, a significant initiative designed to improve recognition and measurement of diagnostic opportunities.

divvy 3.jpgDivvy K. Upadhyay, MD, MPH is the Researcher-in-Residence at the Safer Dx Learning Lab and Scientist in the Division of Quality, Safety and Patient Experience at Geisinger in Danville, Pennsylvania. Divvy’s current focus is on establishing and learning from a system-wide program to address diagnostic errors at the Lab which is a unique collaboration between Geisinger and Baylor College of Medicine. He is the principal liaison for the operations and research teams and engages with Geisinger’s Committee to Improve Clinical Diagnosis, clinical leaders and other stakeholders on an ongoing basis, helps run the lab on-site and assists in investigation and evaluation of the research initiatives. Prior to this, he was a health care policy researcher and analyst in Washington D.C. He worked with the journal Health Affairs as the Senator Lister Hill Fellow and as a research associate at the Urban Institute, where he analyzed physician payment policy, primary care, Medicare, and the Affordable Care Act among other health care issues. He serves on multiple committees at the Society to Improve Diagnosis in Medicine (SIDM), co-chairing it’s Practice Improvement committee.


Madge Image 2.jpeg Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association​.​​