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COVID-19 and Reopening Health Care

​What does it mean for health systems to safely and effectively restart services that have been largely idle for over two months? Across the US and in other parts of the world, hospitals and ambulatory clinics are planning phased-in approaches for non-urgent surgeries and certain medical procedures again.

Even as there’s pressure to restore these revenue streams as quickly as possible to make up for financial losses incurred during the pandemic, cautious approaches to bringing non-COVID-19 patients into health care facilities are critical. And, at least some hospital leaders view reopening health care, especially surgical procedures, as an unprecedented opportunity to do things even better than before.

Join the latest Institute for Healthcare Improvement (IHI) COVID-19 Special Series on Friday, May 29 from 10:00 AM – 11:00 AM as we are joined by two such leaders:

  • Michelle James, BSB, RN, CCRN, MM, MBA, CENP, Executive Director of the Providence Nursing Institute at Providence Health and Services
  • Anthony Petrick, MD, Chief Quality Officer, Inpatient Services, Geisinger Clinic; Director, Division of Bariatric and Foregut Surgery, Geisinger Health System; Fellowship Director, Bariatric and GI Surgery, Geisinger Medical Center

Throughout our time together the panel will discuss their immediate priorities for resuming services, including:

  • Ensuring testing for all patients and staff
  • Determining which surgeries and procedures can be performed safely
  • Re-orienting and supporting clinicians and staff who haven’t worked together since March
  • Securing supplies and personal protective equipment (PPE) for staff and patients
  • Learning from and continuously improving initial plans Implementing additional safety precautions

As always, our special guests will be joined by regular panelists, IHI’s President Emeritus and Senior Fellow, Don Berwick, MD, and President and CEO, Derek Feeley.

The hour-long call will also provide an opportunity for listeners to ask questions and share the struggles, stories, and bright spots they are seeing in this unprecedented time.


Donald Berwick Image.jpg Donald M. Berwick, MD, MPP, FRCP, is the President Emeritus and a Senior Fellow at the Institute for Healthcare Improvement (IHI), an organization that he cofounded and led for more than 20 years. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services, a position he held until December 2011. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital.  He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.​

Feeley_Derek_thumb.jpg Derek Feeley, President and CEO, Institute for Healthcare Improvement (IHI), previously served as IHI’s Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy to improve health and health care worldwide. Prior to joining IHI in 2013, Mr. Feeley served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of high-quality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.​​​​

Michelle_James Michelle James, BSB, RN, CCRN, MM, MBA, CENP is Executive Director of the Providence Nursing Institute at Providence Health and Services. Michelle started her nursing career at St. Joseph Care Center in Spokane, WA, transferring to Sacred Heart Medical center to work in the Critical Care Unit. In 1989, Michelle moved to Everett, WA., working at Providence Regional Medical Center Everett in many roles in the organization including a bedside critical care nurse, a manager, a nursing director and senior director and as a greenbelt. Michelle holds masters' degrees in both business administration and management. Michelle is actively involved in community and mission work. She is the president of Washington Center for Nursing, a board member and region chair for The Northwest Organization of Nursing Executives and is on the nursing advisory boards for University of Washington, Pacific Lutheran University, St. Martin's University and Centralia College. She also has served as a member of the board of directors for the Volunteers of America, Domestic Violence Service of Snohomish County and Leadership Snohomish County. Michelle is a member of the American Association of Critical Care Nursing, American Organization of Nurse Executives and the Northwest Organization of Nurse Executives.

Anthony_Petrick Anthony Petrick, MD is Chief Quality Officer, Inpatient Services, Geisinger Clinic; Director, Division of Bariatric and Foregut Surgery, Geisinger Health System; Fellowship Director, Bariatric and GI Surgery, Geisinger Medical Center. Dr. Petrick is a board-certified and fellowship-trained surgeon specializing in bariatric and minimally invasive esopahgeal surgery. He specializes in minimally invasive and other innovative treatments of obesity related diseases as well as esophageal diseases, advanced endoscopic treatment of esophageal and gastric disease, and treats unique conditions such as hyperhidrosis and Zenker's diverticulum using minimally invasive approaches. Dr. Petrick attended Georgetown University, where he received his medical degree and completed his surgical residency. Dr. Petrick completed a fellowship in surgical oncology at Beth Israel Deaconess Medical Center in Boston and a fellowship in minimally invasive and thoracic surgery at the University of Pittsburgh Medical Center. He is certified by the American Board of Surgery. Dr. Petrick serves as the director of the Geisinger Division of Bariatric and Foregut Surgery, and quality director for the Geisinger Surgcial Institute.​​​​


Madge Image 2.jpeg Madge Kaplan, IHI’s Director of Communications, is responsible for developing new and innovative means for IHI to communicate the stories, leading examples of change, and policy implications emerging from the world of quality improvement ― both in the US and internationally. Prior to joining IHI in July 2004, Ms. Kaplan spent 20 years as a broadcast journalist for public radio – most recently working as a health correspondent for National Public Radio. Ms. Kaplan was the creator and Senior Editor of Marketplace Radio's Health Desk at WGBH in Boston, and was a 1989/99 Kaiser Media Fellow in Health. She has produced numerous documentaries, and her reporting has been recognized by American Women in Radio and Television, Pew Charitable Trusts, American Academy of Nursing and Massachusetts Broadcasters Association​.