Health care professionals’ skills in speaking up and listening about patient care concerns, are essential to safeguarding patient safety. Furthermore, these important communication skills help shape the organizational culture where individuals engage in discussions, pose questions, challenge the decision of an authority figure, and offer alternative ideas without the fear of repercussion. In this context, clinicians’ emotional intelligence about the factors that make speaking up and listening feel challenging or feasible is important.
Additionally, understanding how organizational culture, such as psychological safety and power hierarchy, become a barrier to rather than facilitator of speaking up and listening. This can lead to strategizing both our verbal and emotional skills for effective speaking up and listening.
In the Institute for Healthcare Improvement (IHI) Virtual Learning Hour, Listening and Speaking Up to Improve Safety, on October 29, 2020, from 12:30 PM – 1:30 PM ET, IHI will introduce participants to emotionally intelligent verbal skills and apply them to real-life scenarios that involve speaking up and listening.