Making the Business Case for Quality Improvement
September 19, 2019 | 10:30–11:30 AM ET
This 1-hour Webcast features Amar Shah, Chief Quality Officer at East London NHS Foundation Trust (ELFT) and Steven Course Chief Finance Officer at ELFT as they share frameworks developed to describe the return they have seen from their investment in QI over the last 6 years. Throughout the presentation Amar and Steven will also share case studies that demonstrate each type of return within the framework.
Making Patients and Families the Center of Rounds
October 29, 2019 | 3:00–4:00 PM ET
The Patient and Family Centered I-PASS program has been created in partnership with physicians, nurses, patients, and families. The program keeps patients and families at the center of interprofessional communication during rounds. This 1-hour Institute for Healthcare Improvement (IHI) Webcast will explain key program concepts and interventions and provide tools and tips for starting the program