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Managers play a vital role in their organizations’ success at meeting strategic and improvement goals. As the bridge between senior leadership and the front lines, they turn high-level objectives into action at the department or unit level. Unfortunately, many of them are unprepared for their important positions due to a lack of adequate resources and guidance. For department and unit managers to succeed in achieving their aims, these individuals must have the necessary training and skills to lead improvement initiatives.
To meet this need, the Institute for Healthcare Improvement (IHI) is pleased to offer Leading Quality Improvement: Essentials for Managers. This in-depth virtual program will provide managers with the necessary expertise required to help their organizations achieve strategic goals, nurture staff enthusiasm and commitment, and improve processes.
Experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case will teach the skills managers need to excel in their jobs. In nine lessons over the course of four to six months, participants will learn to better manage their portfolio of projects to meet their organization’s goals of improved outcomes and safer care.

What You'll Learn

At the end of the program, participants will be able to:
  •  Describe the skills, tools, and resources needed by a middle manager to lead quality improvement efforts in their local settings
  • Demonstrate how to link department-level improvement activities to the organization’s goals and overall strategic plan
  • List at least three ways middle managers can be successful in partnering with front-line staff in quality improvement activities

Who Should Attend 

This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level.
  • Directors
  • Managers
  • Supervisors
  • Department heads