Donald Berwick, MD, MPP, FRCP, is the President Emeritus and a Senior Fellow at IHI, an organization that he cofounded and led for more than 20 years. In July 2010, President Obama appointed Dr. Berwick to the position of Administrator of the Centers for Medicare & Medicaid Services, a position he held until December 2011. A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston Children’s Hospital, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first "Independent Member" of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine's (IOM's) governing Council, was a member of the IOM's Global Health Board, and served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed "Honorary Knight Commander of the British Empire" by Her Majesty, Queen Elizabeth II, in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and six books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he's an elected member of the American Philosophical Society.
Feeley, DBA, is President and CEO of the Institute for Healthcare Improvement (IHI). He previously served as IHI’s Executive Vice President from 2013 to 2015, during which time he had executive-level responsibility for driving IHI’s strategy in five focus areas: Improvement Capability; Person- and Family-Centered Care; Patient Safety; Quality, Cost, and Value; and the Triple Aim. Prior to joining IHI in 2013, he served as Director General for Health and Social Care in the Scottish Government and Chief Executive of the National Health Service (NHS) in Scotland. In that role, he was the principal advisor to the Scottish Government on health and health care policy and on public service improvement. He also provided leadership to NHS Scotland’s 140,000 staff in their delivery of highquality health and health care. In 2013, Mr. Feeley was made a Companion of the Order of the Bath by Her Majesty, Queen Elizabeth II, in recognition of his services to health and health care.
Kate Hilton, JD, MTS, is a founding director and senior consultant at ReThink Health, where she teaches organizing and leadership skills to quality improvers in a five-year project with the Centers for Medicare & Medicaid Services. Ms. Hilton is lead faculty of the Institute for Healthcare Improvement's (IHI's) online program, Leadership & Organizing for Change and a faculty advisor to the IHI Open School. She also serves as engagement advisor to the 100 Million Healthier Lives implementation team and as faculty in SCALE and the Age-Friendly Health Systems effort. In addition, Ms. Hilton is faculty in the Leaders for Health Equity Fellowship at George Washington University, and in the Rockefeller Leadership Fellows and Management and Leadership Development Programs of Dartmouth College. Ms. Hilton is a principal in Practice for the Leading Change Network at Harvard University, where she works with Marshall Ganz to design curricula, lead trainings, teach courses, write articles, and coach teams in leadership and organizing. She has coached and led trainings to improve health care quality and lower costs in the U.S. and abroad.
Rishi Manchanda, MD, MPH is President & CEO of HealthBegins, a mission-driven consulting and technology firm that helps healthcare and community partners improve care and the social factors that make people sick in the first place. Client-partners include the American Hospital Association, the CMS Accountable Health Communities model, and health plans and health systems across the country. Dr. Manchanda serves on the board of the Beyond Flexner Alliance, on the California Future Health Workforce Commission, and was a member of the HHS Health Care Payment Learning & Action Network’s Primary Care Payment Model Work Group.
Dr. Manchanda’s career is marked by a commitment to improving care and social determinants of health for vulnerable populations. He served as director of social medicine for a network of community health centers in south central Los Angeles, was the lead physician for homeless Veterans at the Greater Los Angeles VA, and was the first chief medical officer for a self-insured employer with a large rural immigrant workforce. In his 2013 TEDbook, The Upstream Doctors, he introduced a new model of healthcare workers - the Upstreamists - who improve care and equity by addressing patients' social needs, like food, financial and housing insecurity. The book has become recommended reading in medical schools and universities across the world.
Jessica Perlo, MPH, is the Network Director of the IHI Open School, an interprofessional educational program that provides health students with the skills to become change agents in health care. Jessica holds a Bachelor of Science from the University of Vermont and a Master’s in Public Health from Boston University School of Public Health. She is also trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For more than 10 years, she’s worked in health professional program development and quality improvement at both Brigham and Women’s Hospital and at IHI. From 2014 to 2015, Jessica led IHI’s successful effort to mobilize more than 30,000 students to take action to improve the health of their communities and now directs IHI’s initiative to improve the joy of the health care workforce.