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Improving Patient Safety in Primary Care by Engaging Patients and Families – Four Strategies for Success

​The Agency for Healthcare Research and Quality (AHRQ) has developed a guide to improve patient safety in primary care settings by engaging patients and families. The guide includes four evidence-based strategies for practices that link patient and family engagement to patient safety improvements. The webcast will provide an overview of the guide and the strategies, and provide practical tips for medical practices considering adopting patient and family engagement as an improvement strategy.

What You'll Learn

  • Describe AHRQ’s strategies for improving patient and family engagement across the continuum of care.
  • Describe and discuss evidence-based interventions to engage patients and families to improve patient safety in primary care settings.
  • Describe implementation strategies to support successful implementation and engagement.   

Agenda

Noon12:05 pm

​Welcome and Speaker Introductions

​12:0512:15 pm​AHRQ’s role in Patient Safety: Why AHRQ supported the  Guide in Primary Care
​12:1512:45 pm

​Introduction to the Guide to Improve Patient Safety in Primary Care Settings by Engaging Patients and Families

Review four strategies for engaging patients:

  • Be Prepared to Be Engaged
  • Create a Safe Medicine List Together
  • Teach-Back
  • Warm Handoff Plus
​12:451:00 pm

​Linking the guide into IHI’s work and question and answer period


Speakers

Shofer_Margie.jpgMargie Shofer, BSN, MBA, is Director, Patient Safety Portfolio, at the Center for Quality Improvement and Patient Safety (CQUIPS) at the Agency for Healthcare Research and Quality (AHRQ), overseeing grants and contracts that focus on improving patient safety. She oversaw the contracts to develop the Guide to Patient and Family Engagement in Hospital Quality and Safety and the guide to engage patients and families in primary care settings in ways that improve safety. She previously worked in the Office of Communications at AHRQ, where she oversaw a number of different efforts to translate health services research findings into practice and policy decisions. Prior to working at AHRQ, Ms. Shofer was a senior policy analyst with the American Association of Health Plans. Ms. Shofer began her health care career working as an RN at the Hospital of the University of Pennsylvania in Philadelphia. She graduated from the University of Pennsylvania with a bachelor of science in nursing and from Boston University’s MBA program, where she concentrated in health care management.

Smith_Kelly.jpgKelly Smith, PhD, is Director of Quality and Safety Research at MedStar Health and Co-Principal Investigator for the Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families. Her research focuses on identifying and overcoming lapses in patient safety and improving quality of patient care through innovation and collaboration. Notably, she is a leading investigator in patient partnerships in quality and safety research. Dr. Smith receives research funding from the Agency for Healthcare Research and Quality, National Institutes of Health, and the Patient Centered Outcomes Research Institute.