Putting It All Together-- How Quality Improvement Works in Real Health Care Settings (QI 104)

The first three IHI Open School quality improvement courses introduced you to the fundamentals of improving health care. In this course, you’re going to see how people in real health care settings actually use these methodologies to improve care. You’ll start by learning the four phases of an improvement project's "life cycle": innovation, pilot, implementation, and spread. Next, you’ll delve deeper into the theory of spreading change – both the foundational work by sociologist Everett Rogers, and IHI’s Framework for Spread. This course presents two real case studies of organizations that actually used the methodologies you’re learning about to improve an important aspect of patient care.


Lesson 1: The Life Cycle of a Quality Improvement Project: Innovation, to Pilot, to Implementation, to Spread

Lesson 2: Spreading Changes

Lesson 3: Case Study: Reducing Waiting Times Throughout the Veterans Health Administration



This course is free for students, medical residents, university faculty who teach courses, and users from the Least Developed Countries. IHI charges a modest subscription fee for health professionals. Learn more about IHI Open School subscriptions.