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About This IHI Virtual Expedition

People with complex health needs face challenges such as chronic conditions, behavioral health issues, trauma history, food insecurity, and homelessness. When high-need patients require medical services, they often encounter a health care system that is poorly coordinated, inefficient, and expensive. All too often, they experience poor outcomes due to avoidable emergency department visits and hospital stays that do not improve their health.

Meeting the needs of these patients is an economic necessity. Help your organization improve care and costs for high-need patients with the Institute for Healthcare Improvement (IH) Virtual Expedition, Redesigning Care for Patients with Complex Needs, beginning January 11, 2018.

What You'll Learn

At the end of this Virtual Expedition, each participant will be able to:

  • Understand the specific needs of their target population
  • Match effective interventions to meet needs of their target population
  • Describe how to use the 5x Method to redesign their care model and grow their program to scale
  • Identify their organization’s strategic considerations so that sustainability drives care redesign

This IHI Virtual Expedition is approved for a total of 7.5 continuing education credits for physicians, nurses and pharmacists.


Session 1: Who are Patients with Complex Needs? What are Key Elements to Redesigning Care?
Date: Thursday, January 11, 2018, 10:30 –12:00 PM EST

Session 2: Design Considerations: Understanding your Population and Organization to Redesign Care
Date: Thursday, January 25, 2018, 10:30 –12:00 PM EST

Session 3: Care Model: Meeting Patient-Experienced Needs is the Key to Success

Date: Thursday, February 8, 2018, 10:30 –12:00 PM EST

Session 4: Workforce Considerations: Meeting Patient Needs while Balancing the Budget

Date: Thursday, February 22, 2018, 10:30 –12:00 PM EST

Session 5: Growing your Care Model to Scale

Date: Thursday, March 8, 2018, 10:30 –12:00 PM EST

Who Should Attend

To get the best results from IHI Virtual Expeditions we encourage organizations to participate as an interdisciplinary team. Those that will benefit from this Expedition, include:
  • Organizations that provide/plan to provide care for defined population groups while bearing the financial risk of caring for those groups
  • Health systems or community organizations working to improve the welfare of a geographically defined population
  • Integrated health delivery and finance systems
  • Accountable Care Organizations (ACOs)
  • Integrated delivery systems that are pursuing new payment models
  • Physician Group ACOs
  • Private or public employers seeking better health and value for employees
  • Private or publicly funded health plans committed to improving value
  • Organizations embarking on innovative, population focused designs
  • Safety-net health care systems facing rising demands and flat budgets
  • Regional coalitions collaborating on a community-wide health issue
  • Public health departments or social agencies focussed on populations with complex health issues
  • Primary care or multi-specialty physician groups interested in risk sharing and cost-saving arrangements


Catherine_Craig.jpg Catherine Craig, MPA, MSW, has more than 16 years of experience in collaborative systems change and bridging research and practice. Since 2009, she has served as faculty in the IHI Triple Aim initiatives, and is currently the lead faculty for the Better Health and Lower Costs for Patients with Complex Needs Collaborative. She provides technical assistance to various Triple Aim in a Region initiatives and the 100 Million Healthier Lives’ SCALE communities. She was a founding senior manager of Community Solutions, a national nonprofit where she served as the director of healthy communities. Before that, she was a research scientist at the New York City Department of Health and Mental Hygiene, where she designed and led learning collaboratives to boost mental health outcomes. Ms. Craig was also a consultant to the Fire Department of New York in its successful effort to boost minority applicants to the firefighting academy. She has deployed her clinical skills with diverse populations in inpatient and community settings in the United States and Latin America. She is currently an independent consultant based in France.

Cory_Sevin.jpg Cory Sevin, RN, MSN, Senior Director, IHI, leads IHI’s work to redesign care for individuals with complex needs and high costs, building on her extensive experience with leading the transformation of primary care practices, the Triple Aim, and improving transitions in care. In her work, she is committed to improving health, health care, and equity for all people. A long clinical career as a nurse practitioner offered Ms. Sevin the opportunity to design and work in innovative programs in primary care, schools, community settings, and mental health organizations. Ms. Sevin is also faculty with the Centre for Collaboration, Motivation and Innovation.

Meghan_Hassinger_Welch.png Meghan Hassinger Welch, MBA, joined the Institute for Healthcare Improvement in December 2010 and serves as Senior Project Manager. In this role, Meghan works closely with internal IHI teams, external IHI faculty, and customers to design and deliver programs aimed at improving health and health care outcomes. Specifically, Meghan manages the Pursuing Equity Initiative, which aims to improve health equity in the U.S. Meghan earned a BS in Business Administration from University of Pittsburgh and an MBA with a Healthcare Administration concentration from Suffolk University.