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About this IHI Virtual Expedition

​Built around the Model for Improvement (MFI), this Institute for Healthcare Improvement (IHI) Virtual Expedition is perfect for teams who are just starting on their quality improvement journey or for those who feel stalled in their improvement efforts and need a refresher.

Throughout this nine-week virtual program, expert faculty will demonstrate how to link the three questions related to aim, measurement and change concepts to the sequence for success. Participants will learn how to set-up an improvement project, use the Plan-Do-Study-Act (PDSA) Cycle, and successfully use run charts.

What you’ll learn

By the end of this Virtual Expedition, each participant will be able to:

  • Describe the elements of the MFI
  • Set up an improvement project using the three fundamental questions in the MFI
  • Use PDSA Cycles to understand if a change is an improvement
  • Distinguish random and non-random variation by analyzing a run chart
  • Describe the difference between testing, implementation, and spread

This IHI Virtual Expedition is approved for a total of 6 continuing education credits for physicians, nurses and pharmacists.


Session 1: The Model for Improvement: Your Engine for Change
Date: Thursday, April 12, 2018, 11:00–12:30 ET

Session 2: Setting an Aim and Developing Changes
Date: Thursday, April 26, 2018, 11:00–12:00 ET

Session 3: How Will You Know if Your Change is an Improvement?
Date: Thursday, May 17, 2018, 11:00–12:00 ET

Session 4: Understanding Variation
Date: Thursday, May 31, 2018, 11:00–12:00 ET

Session 5: Testing Changes
Date: Thursday, June 14, 2018, 11:00–12:00 ET

Session 6: Implementing Changes
Date: Thursday, June 28, 2018, 11:00–12:00 ET

Learn more about course Materials and Technology.​​


Jesse McCall Jesse McCall, MBA, is a Director and Improvement Advisor at IHI. In his role Mr. McCall manages programs and projects throughout the world, including IHI's Strategic Partnership with the Hamad Medical Corporation in Qatar. He has expertise in program and product development, practical application of the science of improvement, human capital management, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston, Massachusetts and his MBA at the University of Massachusetts Amherst Isenberg School of Management.

Rebecca Steinfield

Rebecca Steinfield, MA, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, mentors “improvers-in-training,” and is part of IHI’s Improvement Science and Methods Focus Area. Her past IHI work includes serving as an Improvement Advisor on IHI’s programming for reducing unnecessary rehospitalizations and primary care transformation in academic settings. She is also mother to two young adults; Jacob, 20, and Susie, 18.