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About this IHI Virtual Expedition

After a recent episode of WIHI, Virtual Expedition faculty Kate B. Hilton, JD, MTS, and Alex Anderson sat down and shared more about the psychology of change framework they’ve created.

At the outset of an improvement project it might seem straightforward to apply an evidence-based intervention to a problem in order to get results. However, people’s resistance to change – be it adopting a new process or behavior – is part of the change process. Status quo is a powerful force to overcome.

If you have a high degree of belief in a quality improvement solution but are struggling to get results or if you encounter team members who are resistant or apathetic toward adopting new processes or behaviors, join this Institute for Healthcare Improvement (IHI) Virtual Expedition to get the adaptive leadership skills and tools needed to address the human side of change.

What you'll learn

At the end of this Virtual Expedition, each participant will be able to:

  • Identify and address adaptive barriers to change
  • Apply the Framework practices in their own improvement teams
  • Develop a growth mindset across improvement teams
  • Unleash others’ intrinsic motivations for improvement
  • Ground improvement work in authentic relationships
  • Design and implement motivational improvement tactics

This IHI Virtual Expedition is approved for a total of 9 continuing education credits for nurses, physicians, and pharmacists.


Session 1: Introduction to the Psychology of Change
Date: Wednesday, August 15, 2018, 11:00 AM–12:30 PM ET

Session 2: Unleash Intrinsic Motivation
Date: Wednesday, August 29, 2018, 11:00 AM–12:30 PM ET

Session 3: Co-Produce in Authentic Relationships
Date: Wednesday, September 12, 2018, 11:00 AM–12:30 PM ET

Session 4: Distribute Power
Date: Wednesday, September 26, 2018, 11:00 AM–12:30 PM ET

Session 5: Co-Design People-Powered Change
Date: Wednesday, October 10, 2018, 11:00 AM–12:30 PM ET

Session 6: Adapt in Action
Date: Wednesday, October 24, 2018, 11:00 AM–12:30 PM ET

Learn more about course Materials and Technology.​​


Alex Anderson Alex Anderson, is a Research Associate with IHI's Innovation Team, a founder of IHI's Diversity and Inclusion Council, and a lead of IHI's internal equity team. His innovation work focuses on identifying solutions to problems involving disparate segments of complex systems. Alex also works to improve IHI's operations, processes, and culture to increase equity for all staff. He received a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania, where his studies concentrated on Business and Public Policy as well as Operations Information Management Systems.

Kate B. Hilton Kate B. Hilton, JD, MTS, is a Founding Director and Senior Consultant at ReThink Health, where she teaches organizing and leadership skills to quality improvers in a five-year project with the Centers for Medicare & Medicaid Services. She is lead faculty of the IHI’s Change Agent Network and online program, Leadership & Organizing for Change, and a faculty advisor to the IHI Open School. She also serves as engagement advisor to the 100 Million Healthier Lives implementation team and as faculty in SCALE and the Age-Friend Health Systems effort. In addition, Ms. Hilton is faculty in the Leaders for Health Equity Fellowship at George Washington University, and in the Rockefeller Leadership Fellows and Management and Leadership Development Programs of Dartmouth College. Ms. Hilton is a principal in practice for Leading Change at Harvard University, where she works with Marshall Ganz to design curricula, lead trainings, teach courses, write articles, and coach teams in leadership and organizing in the US and abroad.