Karen Baldoza, MSW, Executive Director and Improvement Advisor, IHI, is co-lead of IHI’s Improvement Capability Focus Area and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director overseeing IHI’s work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.
Christina Gunther-Murphy, MBA, is an Executive Director and Improvement Advisor at IHI, and oversees IHI’s Person- and Family-Centered Care Focus Area. In this role, she is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. Previously, Ms. Gunther-Murphy oversaw operations for IHI’s hospital portfolio, managed key internal transitions, and led internal improvement efforts. She also has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and advisor for a number of large-scale change programs in the US and internationally, including the 100,000 Homes Campaign. Ms. Gunther-Murphy is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.
Lauren Macy, an Improvement Advisor at IHI, serves on IHI’s Improvement Science and Methods Portfolio and teaches in IHI programs across a variety of settings and topic areas. Ms. Macy first started practicing improvement science with IHI in Ghana as a part of the Project Fives Alive! initiative, a seven-year project funded by the Bill & Melinda Gates Foundation striving to accelerate the reduction of mortality in children under five years old in Ghana using QI methods. After seeing the impact of improvement science on strengthening a health system at a high level and all the way down to the daily lives of mothers and children, she grew inspired to teach and coach others to improve. Ms. Macy currently serves as faculty for IHI’s Improvement Coach Professional Development Program, leads the curriculum development and teaching of the Health Research & Educational Trust (HRET) Hospital Improvement Innovation Network’s (HIIN) nine-month Accelerating Improvement QI Fellowship, serves as Improvement Advisor for The Conversation Ready Massachusetts Collaborative, and supports IHI’s internal improvement efforts on Joy in Work and Equity.