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About this IHI Virtual Expedition

Running an improvement project, like any project, requires strong project management skills. In order to effectively manage and drive an improvement project to achieve results, you need a distinct set of skills that integrate both improvement methods and tools with typical project management skills.

The Institute for Healthcare Improvement Virtual Expedition, Project Management Strategies for Running Successful Improvement Projects, starting June 27, 2018, will provide you with key concepts and practical tools to strengthen the management of your improvement efforts.

What you'll learn

At the end of this Virtual Expedition you will be able to:

  • Describe key strategies to effectively manage improvement projects
  • Identify and apply practical tools to help you better manage projects and strengthen your improvement work
  • Lead more successful, sustainable improvement projects

This IHI Virtual Expedition is approved for a total of 5 continuing education credits for nurses.


Prior to the start of this Expedition we ask you to come prepared with one thing you are proud of and one thing you need to work on in terms of project management skills.

Session 1: Introduction and Frontloading the Work
Date: Wednesday, June 27, 2018, 2:00–3:30 PM ET

Session 2: Building the Team
Date: Wednesday, July 11, 2018, 2:00–3:00 PM ET

Session 3: Predicting, Creating, and Keeping the Pace
Date: Wednesday, July 25, 2018, 2:00–3:00 PM ET

Session 4: Making it Easy
Date: Wednesday, August 8, 2018, 2:00–3:00 PM ET

Session 5: Starting with the End in Mind
Date: Wednesday, August 22, 2018, 2:00–3:00 PM ET


Karen BaldozaKaren Baldoza, MSW, Executive Director and Improvement Advisor, IHI, is co-lead of IHI’s Improvement Capability Focus Area and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director overseeing IHI’s work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.

Christina Gunther-MurphyChristina Gunther-Murphy, MBA, is an Executive Director and Improvement Advisor at IHI, and oversees IHI’s Person- and Family-Centered Care Focus Area. In this role, she is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. Previously, Ms. Gunther-Murphy oversaw operations for IHI’s hospital portfolio, managed key internal transitions, and led internal improvement efforts. She also has experience in spread and scale-up as the manager of IHI’s 5 Million Lives Campaign and advisor for a number of large-scale change programs in the US and internationally, including the 100,000 Homes Campaign. Ms. Gunther-Murphy is a trained Improvement Advisor and has more than 10 years of experience in health care improvement. Prior to joining IHI, she worked at the National Initiative for Children's Healthcare Quality (NICHQ), where she directed a national initiative focused on providing optimal care to prevent, identify, and treat childhood obesity. She holds a Master’s in Business Administration from MIT’s Sloan School of Management.​​

Lauren MacyLauren Macy, an Improvement Advisor at IHI, serves on IHI’s Improvement Science and Methods Portfolio and teaches in IHI programs across a variety of settings and topic areas. Ms. Macy first started practicing improvement science with IHI in Ghana as a part of the Project Fives Alive! initiative, a seven-year project funded by the Bill & Melinda Gates Foundation striving to accelerate the reduction of mortality in children under five years old in Ghana using QI methods. After seeing the impact of improvement science on strengthening a health system at a high level and all the way down to the daily lives of mothers and children, she grew inspired to teach and coach others to improve. Ms. Macy currently serves as faculty for IHI’s Improvement Coach Professional Development Program, leads the curriculum development and teaching of the Health Research & Educational Trust (HRET) Hospital Improvement Innovation Network’s (HIIN) nine-month Accelerating Improvement QI Fellowship, serves as Improvement Advisor for The Conversation Ready Massachusetts Collaborative, and supports IHI’s internal improvement efforts on Joy in Work and Equity.