Paul B. Batalden, MD, Senior Fellow, Institute for Healthcare Improvement (IHI), is Professor Emeritus of Pediatrics, Community and Family Medicine and The Dartmouth Institute for Health Policy and Clinical Practice at Dartmouth Medical School. He teaches about the leadership of improvement of health care quality, safety, and value at Dartmouth, IHI, and the Jönköping Academy for the Improvement of Health and Welfare in Sweden. Dr. Batalden was the Founding Chair of the IHI’s Board of Directors. In addition, he helped found, create, or develop the Veterans Administration National Quality Scholars program, the IHI Health Professions Educational Collaborative, the General Competencies of the Accreditation Council for Graduate Medical Education, the Center for Leadership and Improvement at Dartmouth, the annual Health Professional Faculty Summer Camp at Dartmouth, the Dartmouth Hitchcock Leadership Preventive Medicine Residency, the SQUIRE publication guidelines, and the National College Health Improvement Program. He currently chairs the International Network for the Improvement Scientist Fellowship Program of The Health Foundation, and is a member of the Institute of Medicine of the National Academy of Sciences.
John Ballatt has extensive training in understanding and working with small and large group dynamics, as therapeutic and as working environments. He has wide experience as a practitioner, trainer, manager and Executive Director in health and social care services in independent and statutory sector organizations in the UK. He is a trained mentor, and consultant to individuals, teams, and organizations, and has many years' experience of supporting front-line clinicians and practitioners, middle and senior managers in health and social care across the UK. He has designed and facilitated innovative and valued learning and development events at local, regional and national levels. John has drawn on his broad experience to write, teach and lecture. In 2011 his book, co-authored with Penelope Campling, 'Intelligent Kindness: reforming the culture of healthcare', was published.
Jennifer Riel, MBA is the Global Director of Strategy at IDEO, the world's leading innovation consultancy. She is also an adjunct professor at the Rotman School of Management, University of Toronto, where she teaches strategy, innovation and integrative thinking to undergraduate, MBA and executive audiences. In this capacity, Jennifer has created and led custom workshops with large public and private sector organizations around the world. Jennifer is the co-author of Creating Great Choices: A Leader's Guide to Integrative Thinking (with Roger L. Martin). She has also published articles in the Harvard Business Review, Globe and Mail, Businessweek, Strategy Magazine and Rotman Magazine. Jennifer received her MBA from the Rotman School of Management in 2006.