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About this IHI Virtual Expedition

Have you ever designed a quality improvement (QI) project that works for a while but isn’t sustained? Or been tasked with bringing about change but encounter resistance to your QI methods?

The use of QI has led to many advancements in the delivery of health care. But as the demand for improvement projects increases, many QI initiatives fail or are unable to have a lasting impact. To achieve real improvement, the change associated with QI needs to be sustainably adopted into practice. Starting September 11, 2019, the Institute for Healthcare Improvement (IHI) offers the IHI Virtual Expedition: Safety and Quality Interventions That Stick.

Participants of this virtual team-based training will reflect on the current demands for improvement an​d learn strategies to design more adoptable and sustainable quality improvement initiatives and how to apply these new skills within their own organizations.

What You'll Learn

At the end of this IHI Virtual Expedition, participants will be able to:

  • Analyze why some QI strategies lead to more sustained improvement
  • Utilize tools IHI has developed for more​ adoptable improvement strategies
  • Use exercises learned in these sessions to engage others in their organization in initiatives to create highly adoptable and sustainable improvement

This virtual expedition has been approved for 6.5 continuing education credits for physicians.


Session 1: Introduction and Assessing Your Improvement Context
Date: Wednesday, September 11, 2019, 11:00am – 12:30pm ET

Session 2: Understanding the Problem Before Trying to Solve It
Date: Wednesday, September 25, 2019, 11:00am – 12:00pm ET   

Session 3: Designing Highly Adoptable Improvement
Date: Wednesday, October 9, 2019, 11:00am – 12:00pm ET   

Session 4: Understanding and Measuring Improvement Related Workload
Date: Thursday, October 24, 2019, 11:00am – 12:00pm ET     

Session 5: Trialing a Highly Adoptable Improvement Intervention
Date: Wednesday, November 6, 2019, 11:00am – 12:00pm ET   

Session 6: Beyond Highly Adoptable Improvement
Date: Wednesday, November 20, 2019, 11:00am – 12:00pm ET


Chris-Hayes-HS-small.jpgChristopher W. Hayes, MD, MSc, MEd, Chief Medical Information Officer, Trillium Health Partners in Missisauga, is also an associate professor in the Division of Medicine at the University of Toronto. He works with the Canadian Foundation for Healthcare Improvement as a clinical improvement advisor and lead faculty in the EXTRA program, and as core faculty for the Masters of Science in Quality Improvement and Patient Safety with the Institute for Health Policy, Management and Evaluation at the University of Toronto. He was the 2013-14 Canadian Harkness/IHI Fellow in Health Care Policy and Practice, where he spent a year at IHI researching strategies to improve the success and sustainability of QI initiatives. Previously, Dr. Hayes was Medical Director of Quality and Performance at St. Michael's Hospital in Toronto and Medical Officer for the Canadian Patient Safety Institute, where he chaired the Canadian Safe Surgery Saves Lives program. He is a recognized leader in patient safety and QI, working with regional, national, and international organizations, and he has received multiple distinctions and awards.