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Session Details

​​​​​​​​​​​​​​​​​Culture was Merriam-Webster’s “Word of the Year” in 2014, as the world began to recognize that “culture” wasn’t just used to describe museum benefits and the opera. That’s because as management and employees both know, a company defines its culture and the culture defines the company — and its successes or failures. A positive culture generally means joy in work for employees, which leads to more efficiencies and less burnout.

For some reason, however, many healthcare organizations are still struggling with safety culture in a practical sense. More often than not, despite regular efforts to measure culture and publish the results, organizations fall short of translating their intentions into actions that result in tangible improvements for both staff and patients.

In the IHI Virtual Expedition: Understanding and Improving​ Safety Culture, starting May 25, 2017, expert faculty explore practical, real world strategies for understanding, measuring, and working to improve the safety culture of an organization. ​



At the end of the Expedition each participant will be able to:

  1. Define safety culture and its key components
  2. Be familiar with the safety culture cycle from measurement to improvement
  3. Gain personal insight into the behaviors that drive positive culture
  4. Understand how to use results of safety culture surveys effectively to drive improvement​
  5. Develop a set of best practices to improve safety culture in their home organization​​
This IHI Virtual Expedition is approved for a maximum of 6 continuing education credits  for physicians, nurses, and pharmacists​.


Session 1: What is a Culture of Safety and Reliability?
Date: Thursday, May 25, 2017
Time: 11:00 AM–12:00 PM
Session 2: Setting the Stage for Measuring Culture and Building Will
Date: Thursday, June 8, 2017
Time: 11:00 AM–12:00 PM
Session 3: Show Me the (Culture) Data
Date: Thursday, June 22, 2017
Time: 11:00 AM–12:00 PM
Session 4: Tell Me the (Culture) Story – Bringing Your Data to Life
Date: Thursday, July 6, 2017
Time: 11:00 AM–12:00 PM
Session 5: Looking Ahead – Focusing In On Improvement
Date: Thursday, July 20, 2017
Time: 11:00 AM–12:00 PM
Session 6: Planning for Success & Scale
Date: Thursday, August 3, 2017
Time: 11:00 AM–12:00 PM​

Learn more about course Materials & Technology .



allan frankel.jpgAllan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
amelia.pngAmelia Brooks, Director, Patient Safety and Europe, Institute for Healthcare Improvement (IHI), has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. Amelia joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organisations. She is also now IHI’s Regional Director for the Europe Region and lives in the UK. Amelia leads a number of IHI’s European programs and oversees all regional activity. Prior to joining IHI, Amelia worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of a regional Patient Safety Collaborative in England.