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Session Details

​​​​​​​​​Like any project, improvement projects need project management. To effectively manage improvement projects requires distinct skills that integrate improvement methods and tools with those typical in project management. To help drive those projects to results, the ​​​​Institute for Healthcare Improvement (IHI) offers the IHI Virtual Expedition: Practical Strategies for Managing Successful Improvement Projects, starting June 13, 2017. Participants learn key principles to strengthen the management of improvement efforts as well as tactical tools and examples to make these principles come to life. After attending this team-based virtual training, teams will lead more successful, sustainable improvement projects.


At the end of the Expedition, you will be able to:

  • Describe key principles of more effectively managing improvement projects
  • ​Identify a few tools that will help you better manage your improvement projects
  • Apply these principles and tools to strengthen their own improvement work​​
IHI is approved for a maximum of 5 continuing education credits for physicians.​




Session 1: Introduction and Frontloading the Work
Date: Tuesday, June 13, 2017
Time: 11:00 AM–12:30 PM
Session 2: Make it Easy (Part 1): Predicting, Creating, and Keeping the Pace
Date: Tuesday, June 27, 2017
Time: 11:00 AM–12:00 PM
Session 3: Make it Easy (Part 2): Focus on Learning, Not Perfection
Date: Tuesday, July 11, 2017
Time: 11:00 AM–12:00 PM
Session 4: Building a Big Tent and Planning for Sustainability
Date: Tuesday, July 25, 2017
Time: 11:00 AM–12:00 PM
Session 5: Building a Portfolio of Projects: Organizational Level Considerations
Date: Tuesday, August 8, 2017
Time: 11:00 AM–12:00 PM​ 

Learn more about course Materials & Technology​.


Bradke Peg1.jpg Karen Baldoza, MSW, Executive Director, Institute for Healthcare Improvement, is Co-Lead of IHI’s Improvement Capability Focus Area and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director, overseeing IHI’s work in addressing the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as the Pursuing Perfection initiative. Prior to joining IHI in 2000, Ms. Baldoza worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs and in public health prevention and policy efforts. She received her master of social work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.

Sue Gullo Pic.jpg Christina Gunther-Murphy, MBA, Executive Director of the Institute for Healthcare Improvement, oversees IHI's Person- and Family-Centered Care Focus Area. She is responsible for designing and executing the overall portfolio strategy, acting as a spokesperson, shepherding the evolution of content, directing results-oriented initiatives, and contributing to the design of large-scale initiatives. Previously, Ms. Gunther-Murphy oversaw operations for IHI's hospital portfolio and managed the 5 Million Lives campaign. Prior to joining IHI, Ms. Gunther-Murphy worked at the National Initiative for Children's Healthcare Quality.