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Developing a Patient- and Family-Centered ICU

From a distance, it looks like health care has always been patient-centered. After all, the focus is on healing the patient and engaging the family during times of critical care. But up close, the view is very different, as anyone who has ever received or delivered care knows. 
To help hospitals enhance efficiency and patient and family experience in the ICU, the Institute for Healthcare Improvement (IHI) is offering the IHI Virtual Expedition: Developing a Patient- and Family-Centered ICU starting January 18, 2017. The objective for this virtual training is to guide participating teams to develop, test, and implement processes and key strategies that engage patients and families in ICU settings. Over the course of six sessions, expert faculty will discuss not only the theory that guides this important work, but will also provide a detailed road map to design, test, and implement patient- and family- centered changes. We will also call upon multidisciplinary guest faculty from the front lines to describe their successes and challenges.


At the end of the Expedition, each participant will be able to:  
  1. List reasons why a reliable process to assure patient- and family-centered care is essential to high quality ICU clinical care 
  2. Describe how to design, test, and implement processes that improve the patient/family experience of ICU care  
  3. ​​​​Design and implement a specific process for reliably calling patients by their preferred names
  4. Design and implement a specific process for incorporating what matters to patients in their care in a consistent way, gathering this information, and reliably communicating with staff
  5. Design and implement a reliable process for patients and families to get their questions answered 
IHI is approved for a maximum of 6.5 continuing education credits for physicians and nurses.​​​​​​​​​​​
Session 1: Improving the Patient/Family Experience of ICU Care: The Need and Opportunity 
Date: Wednesday, January 18 
Time: 2:00 PM–3:30 PM 
Session 2: Challenges and Rewards of Listening to the Patient 
Date: Wednesday, February 1 
Time: 2:00 PM–3:00 PM 
Session 3: Engaging with Patients and Families—What’s In It For Me? 
Date: Wednesday, February 15 
Time: 2:00 PM–3:00 PM 
Session 4: Including Critical Care Team Members in Patient and Family Engagement 
Date: Wednesday, March 1 
Time: 2:00 PM3:00 PM 
Session 5: Building A Foundation for Consistent Engagement 
Date: Wednesday, March 15 
Time: 2:00 PM3:00 PM 
Session 6: Sustaining Patient and Family Engagement Over Time 
Date: Wednesday, March 29 
Time: 2:00 PM3:00 PM     
Learn more about course Materials & Technology​.
Kathy Duncan, IHIKathy D. Duncan, RN, Faculty, Institute for Healthcare Improvement (IHI), is the Director of this IHI Virtual Expedition. Ms. Duncan also directed content development and spread expertise for IHI’s Project JOINTS, an initiative funded by the Federal Government to study adoption of evidenced-based practices. She also serves as a member of the Scientific Advisory Board for the American Heart Association’s Get with the Guidelines Resuscitation, NQF’s Coordination of Care Advisory Panel, and NDNQI’s Pressure Ulcer Advisory Committee. Prior to joining IHI, Ms. Duncan led initiatives to decrease ICU mortality and morbidity as the Director of Critical Care for a large community hospital.​​

Michael Westley, MDMichael Westley, MD FCCP, FACP, ​is the Lead Faculty for this IHI Virtual Expedition. He has clinical training in Internal Medicine, Pulmonary Disease, Critical Care and Palliative Care and is currently Clinical Professor of Palliative Care at Stanford University. He is Captain, USPHS (retired) having worked for 22 years in Anchorage, Alaska, providing care primarily for Alaska Natives and American Indians. From 2002 to 2014 his work in Seattle, Washington focused on Critical Care and for most of that time he was ICU Medical Directory and Medical Director for Respiratory Therapy. For more than two decades working both in Alaska and Seattle, Washington he explored ways to improve the safety, reliability, and efficiency of clinical care both in the hospital and in ambulatory clinics. Now at Stanford University his work focuses on the quality of communication and care provided for patients and their families facing serious, often life limiting illnesses and those in the final stages of their lives ,​​