From a distance, it looks like health care has always been patient-centered. After all, the focus is on healing the patient and engaging the family during times of critical care. But up close, the view is very different, as anyone who has ever received or delivered care knows.
To help hospitals enhance efficiency and patient and family experience in the ICU, the Institute for Healthcare Improvement (IHI) is offering the IHI Virtual Expedition: Developing a Patient- and Family-Centered ICU starting January 18, 2017. The objective for this virtual training is to guide participating teams to develop, test, and implement processes and key strategies that engage patients and families in ICU settings. Over the course of six sessions, expert faculty will discuss not only the theory that guides this important work, but will also provide a detailed road map to design, test, and implement patient- and family- centered changes. We will also call upon multidisciplinary guest faculty from the front lines to describe their successes and challenges.
WHAT YOU'LL LEARN
At the end of the Expedition, each participant will be able to:
- List reasons why a reliable process to assure patient- and family-centered care is essential to high quality ICU clinical care
- Describe how to design, test, and implement processes that improve the patient/family experience of ICU care
- Design and implement a specific process for reliably calling patients by their preferred names
- Design and implement a specific process for incorporating what matters to patients in their care in a consistent way, gathering this information, and reliably communicating with staff
- Design and implement a reliable process for patients and families to get their questions answered