Does your team know how to interpret and use data to drive meaningful improvements in your organization?
Organizations are faced with endless streams of information on patient experience as well as the pressures to know what it means and how to decipher it. The
IHI Virtual Expedition: Putting Your Patient Experience Data to Work (starting
February 14, 2017), gives your team the tools needed to turn data into useful information.
In a virtual and interactive environment, participants learn how to dive into data from patient surveys, focus groups, rounding, and much more, in order to identify and drive opportunities for improvement. Successful organizations and expert faculty will help your team assess the various sources of your qualitative and quantitative patient experience data and go beyond patient satisfaction surveys to link patients' experiences of care with efforts to improve quality and safety.
This Expedition is most appropriate for organizations that already have access to patient experience data and are working to use it most effectively. Faculty and exemplars will draw from the US and UK regulatory environment.
What You'll Learn
At the end of the IHI Virtual Expedition, participants will be able to:
- Explore all available data sources and identify the most meaningful measures to drive improvement
- Interpret the data to drive improvement in your organization
- Develop a plan to help leaders share and use the data to drive improvement across the organization
- List the variety of patient experience data available in their organizations
- Identify and avoid wasted effort in use of required data
- Identify opportunities to leverage underused sources of data (e.g., complaints, stories, rounding)
- Define fast and slow feedback and provide examples of when each is appropriate
- Explain the role of leaders at all levels in interpreting and using data to drive improvement
IHI is approved for a maximum of 6.0
continuing education credits for physicians and nurses.