Payment, Cancellation, Substitution, and Refund Policies

‚ÄčIHI Educational Programs, Initiatives, Memberships, and Subscriptions

Thank you for your interest in IHI. Below please find important information about our payment, cancellation, substitution, and refund policies that affect your registration in IHI educational programs or initiatives, or your purchase of a membership or subscription.


Educational Programs and Initiatives


Registration Fee of $2,950 or more

  • Payments: Full payment is due 60 days before the start of the program. If payment in full is not received within 60 days prior to the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancellations made within 45 days before the start of a program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before 45 days before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received after 45 days or less before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

 

Registration Fee of $700 to $2,949

  • Payments: Full payment is due before the start of the program. If payment in full is not received within one day prior to the program start date, IHI will notify you and cancel your registration.
    • Credit card payments: Enter your credit card information online during the registration process, or contact the IHI Customer Experience Department to process payment over the phone.
    • Check payments: Please mail a copy of the invoice with your check made payable to IHI.
  • Cancellations: For cancellations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before one day before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

 

Registration Fee of $700 or Less (excluding IHI Memberships)

  • Payments: Full payment is due at the time of registration.
    • Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department.
  • Cancellations: For cancellations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by info@ihi.org on or before one day before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing info@ihi.org.

 

Memberships and Subscriptions

  • Payments:
    • For membership or subscription fees of $700 or less, full payment is due at the time of registration.
    • Group membership and subscription fees of more than $700 are due upon invoice receipt.
    • Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department or mail a copy of the invoice with your check made payable to IHI.
  • Refunds: All IHI membership and subscription fees are non-refundable.
  • Substitutions: No substitutions for membership and subscription registrations.

 

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.

 

Contact IHI

By Mail:
Institute for Healthcare Improvement
53 State Street, 19th Floor
Boston, MA 02109 USA

By Phone:
Phone: (617) 301-4800
Toll-Free: (866) 787-0831

Monday through Friday: 8:30 AM to 5:00 PM Eastern Time

By Email:
info@ihi.org