This program is led by international experts in patient safety who have experience across the continuum of care. Many of these experts have established benchmark patient safety programs in their own organizations.
Carol Haraden, PhD
, is a faculty member at IHI. A former Vice President at the Institute for Healthcare Improvement, she was a member of the team responsible for developing innovative designs in patient care. She helps lead the IHI portfolio of patient safety programs worldwide with large scale improvement programs in Scotland, Denmark, Singapore and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes and innovation in health care design. She recently served on the Berwick Commission, the National Advisory Group on improving patient safety in the English NHS. She has served on the Institute of Medicine Committee, Engineering Approaches to Improve Health Care. She has been a judge for several national quality awards including the Quest for Quality Award sponsored by the AHA and the John Eisenberg Award for Patient Safety and Quality sponsored by the JCAHO. She has served on AHRQ study sections. She has been an associate editor for the BMJ journal, Quality and Safety in Health Care
Frank Federico, RPh, Vice President, Institute for Healthcare Improvement, works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Development Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Allan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
Jo Shapiro, MD, FACS, is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School. She is Senior Faculty for the Center for Medical Simulation in Boston and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. In 2008, she founded the Brigham and Women's Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years. During that time the Center became a model for national and international institutions seeking methods to enhance a culture of trust and respect and improve clinician wellbeing. She continues to educate and assist organizations in developing speciﬁc programmatic and educational approaches such as peer support, professionalism initiatives, and wellbeing programs. She served as chair of the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles including: senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH's ﬁrst woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She was a faculty member of the Department of Surgery at BWH for over 35 years; her surgical expertise was in treating adults with oropharyngeal dysphagia. She was named as a ﬁnalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean's Award for the Enhancement of Women's Careers.
Moshe Cohen, MBA
, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.
, Vice President for Experience Innovation at The Beryl Institute, Tiffany Christensen, Vice President for Experience Integration at The Beryl Institute, approaches her work from the perspective of a life-long CF patient who has received 2 double-lung transplants and is currently receiving hemodialysis while awaiting a donor kidney. Equally, Tiffany works from the perspective of a professional patient advocate and patient experience professional. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor and member of several boards dedicated to bridging the gap between healthcare policy and the lived experience of patients. Christensen has served as a patient advocate at Duke University Hospital working primarily in Oncology. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of patient and family partners through PFA Programs, storytelling, co-design and TeamSTEPPS for Patients. Today at The Beryl Institute, she is focused on supporting the integration of patient and family perspectives across an organization, staff and clinician needs/insights as fundamental to improvement efforts and shining a light on systemic racism in healthcare. Tiffany leads The Beryl Institute's Global Patient and Family Advisory Board and the Innovation Awards. Primarily, Tiffany contributes to the Institute's multi-media resources and keynote presentations by utilizing her voice as both a patient and professional. Overall, Tiffany aspires to bridge the realities of those delivering and receiving care in order to create peace and authentic collaboration.
Anne Gallagher Peach, RN, MSN, NEA-BC, Vice President, Future Vision Group, consults for educational institutions and health care providers. She has over 30 years of experience in senior management positions, with responsibility for strategy, operations, and achieving results, including Vice President of Patient Care Services and Chief Nursing Executive for Orlando Health System, Chief Operating Officer of M.D. Anderson Cancer Center Orlando, and Executive Director of Dr. P. Phillips Hospital in Orlando. Mrs. Peach started her career as a critical care nurse and clinical nurse specialist specializing in pulmonary nursing. She has published in journal and textbooks and served in both elected and appointed roles with a variety of local, state, and national professional and community organizations and boards. Among the many honors and awards she has received, Mrs. Peach was honored as one of the “100 Great Nurses” in Florida and inducted into the Hall of Fame of Seton Hall University College of Nursing and the Florida Nurses Association. She has led teams in leadership development, patient safety, and quality and is frequently called on to present at local, state, and national conferences.
Karthik Sivashanker, MD, is an Assistant Professor of Psychiatry at the Boston University School of Medicine and currently serves as a staff consultation-liaison psychiatrist and innovation specialist in VA Boston Healthcare. He is also a second-year fellow in the HMS fellowship for Patient Safety and Quality. Dr. Sivashanker has conducted research in various domains, including a one-year Fulbright Fellowship in Venezuela studying the vertical transmission of HIV-AIDS in rural mountain communities. He has written or published on topics, including: quality and safety, opioid use disorders, schizophrenia, ketamine treatment, and cyberbullying. His current interests include quality and systems improvement, addiction psychiatry, and the diffusion of innovation. He is developing a safety net for incidental lung nodules, a system-wide training for unconscious bias and racism, a virtual assistant to reduce opioid misuse in chronic pain patients, and a new program (MIT-Catalyst) that brings together researchers from MIT and the VA.
Dr. David Munch is the Senior Principal for Vizient Advisory Solutions and oversees their Quality and management systems section. He is the faculty lead for The Institute for Healthcare Improvements (IHI) curricula in engaging managers in quality and has taught in various patient safety programs internationally for IHI. In addition, he is an instructor for the Belmont University Lean Healthcare Certificate program. Prior to that, he was an instructor for the University of Michigan’s Lean Healthcare Certificate Program. Dr. Munch sits on The Quality Committee of the Board for The Children's Hospital in Denver Colorado and has done board & executive development for a number of organizations. Dr. Munch previously served at Exempla Lutheran Medical Center as the COO, CQO and CMO from 2000 to 2009. Dr. Munch served on the Agency for Healthcare Research and Quality's High Reliability Advisory Group. He has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine.
Jessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Senior Director, Safety Portfolio, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and workforce safety. Prior to Joining IHI, she served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. In her time there she also led the system-wide implementation of Root Cause Analysis and Action (RCA2). She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her Bachelor’s Degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).