Carol Haraden, PhD, is a faculty member at IHI. A former Vice President at the Institute for Healthcare Improvement, she was a member of the team responsible for developing innovative designs in patient care. She helps lead the IHI portfolio of patient safety programs worldwide with large scale improvement programs in Scotland, Denmark, Singapore and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes and innovation in health care design. She recently served on the Berwick Commission, the National Advisory Group on improving patient safety in the English NHS. She has served on the Institute of Medicine Committee, Engineering Approaches to Improve Health Care. She has been a judge for several national quality awards including the Quest for Quality Award sponsored by the AHA and the John Eisenberg Award for Patient Safety and Quality sponsored by the JCAHO. She has served on AHRQ study sections. She has been an associate editor for the BMJ journal, Quality and Safety in Health Care.
Frank Federico, RPh, Vice President, Institute for Healthcare Improvement, works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Development Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Allan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
Helen Macfie, PharmD, FABC, is Chief Transformation Officer for MemorialCare Health System in Southern California, a six-hospital, not-for-profit integrated health system that includes a medical foundation. She is responsible for facilitating system-level performance improvement for clinical quality, patient safety, risk management, Lean strategies, and patient and family experience and for overseeing the system's operational Value Added Teams and the MemorialCare Physician Society's clinical Best Practice Teams. She also facilitates MemorialCare's system-wide strategic planning processes and provides executive oversight for key strategic initiatives, including population health, bundled payment, and physician data transparency. Ms. Macfie serves as faculty for the Institute for Healthcare Improvement Patient Safety Executive course, as well as on a number of California statewide boards related to improving quality and safety.
Jo Shapiro, MD, FACS, Director, Center for Professionalism and Peer Support and a surgeon in the Department of Surgery at the Brigham and Women's Hospital (BWH) in Boston and an Associate Professor of Otolaryngology at Harvard Medical School. Dr. Shapiro launched the BWH Center for Professionalism and Peer Support in 2008. Since that time the Center has become a model for institutions seeking methods to enhance teamwork and respect and looking to help mitigate the epidemic of burnout that is plaguing the medical profession. She was recently appointed Honorary Professor of Professional Behavior and Peer Support in Medicine through the academic track at Groningen University Medical Center in The Netherlands. She serves on the Ethics and Professionalism Committee of the American Board of Medical Specialties and was invited to serve as Committee Chairperson. As a clinician leader Dr. Shapiro served as Chief of the Division of Otolaryngology at BWH from 1999 through March of 2016; she continues to maintain a surgical practice in the Division, specializing in oropharyngeal swallowing disorders. She is involved in global health medical education and training, serving as Visiting Professor and Otolaryngology Residency Program Advisor for Mbarara University of Science and Technology in Uganda. Dr. Shapiro received her B.A. from Cornell University and her M.D. from George Washington University Medical School. Her general surgery training was at University of California, San Diego and then UCLA. She did her otolaryngology training at Harvard followed by a year of a National Institute of Health Training Grant Fellowship in swallowing physiology. She has been a faculty member in the Department of Surgery at BWH since 1987. She is married to an internist, and they have three children.
Jennifer Lenoci-Edwards, RN, MPH, CPPS, is the Director of the Patient Safety Focus Area at the Institute for Healthcare Improvement. Jennifer’s career in healthcare started as a registered nurse (RN) in the emergency department (ED) in 1999 and In 2004, Jennifer received her Master’s in Public Health at Johns Hopkins and then worked with the Maryland Department of Health and Mental Hygiene rolling out the Statewide Immunization Registry. In 2007, Jennifer relocated to Boston and while working as an ED RN, began to work in Patient Safety at Partners Healthcare with Dr. Tejal Gandhi. She then worked on the frontlines as a consultant for patient-centered medical homes (PCMH) at Partners Healthcare where she focused on using quality improvement to increase capacity and reliable systems in primary care.
Moshe Cohen, MBA, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.
Tiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, approaches her work from the perspective of a life-long patient and a professional patient advocate. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of her own workshop series for developing and advancing Patient Advisory Councils. Christensen has served as a patient advocate at Duke Hospital working primarily in Oncology. She also worked as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of the PFA, Experience Based Co-Design and TeamSTEPPS for Patients. Today at The Beryl Institute, she specializes in dynamic, meaningful keynote presentations that explore burnout strategies, maximizing co-design and improving patient engagement at the bedside through activation.
Amelia Brooks, Director, Patient Safety and Europe, Institute for Healthcare Improvement (IHI), has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. Amelia joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organizations. She is also now IHI's Regional Director for the Europe Region and lives in the UK. Amelia leads a number of IHI's European programs and oversees all regional activity. Prior to joining IHI, Amelia worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of a regional Patient Safety Collaborative in England.
Amy Reid, MPH, is a Director at IHI. In her work on the Results and Evaluation team, she implements a theory-driven formative evaluation approach for IHI's work in Africa, Latin America, and North America. In addition, she is leading IHI's efforts to integrate health equity into its five focus areas. Previously, Ms. Reid was a Research Assistant supporting QI programs at the North Carolina Area Health Education Center and at the University of North Carolina Gillings School of Global Public Health, where she conducted a qualitative evaluation of a maternal and child health QI program in Ghana. A former Thomas J. Watson fellow, Ms. Reid received her MPH in Health Behavior and Health Education at the University of North Carolina Gillings School of Global Public Health.