Faculty

​​​​​​​​​​​​​​​​​​​​​​​​​Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
 
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants. ​​

Expert Faculty

This program is led by international experts in patient safety who have experience across the continuum of care. Many of these experts have established benchmark patient safety programs in their own organizations.
 
Carol Haraden, PhDCarol Haraden, PhD, is a faculty member at IHI. A former Vice President at the Institute for Healthcare Improvement, she was a member of the team responsible for developing innovative designs in patient care. She helps lead the IHI portfolio of patient safety programs worldwide with large scale improvement programs in Scotland, Denmark, Singapore and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes and innovation in health care design. She recently served on the Berwick Commission, the National Advisory Group on improving patient safety in the English NHS. She has served on the Institute of Medicine Committee, Engineering Approaches to Improve Health Care. She has been a judge for several national quality awards including the Quest for Quality Award sponsored by the AHA and the John Eisenberg Award for Patient Safety and Quality sponsored by the JCAHO. She has served on AHRQ study sections. She has been an associate editor for the BMJ  journal, ​Quality and Safety in Health Care.
 
Frank Federico, RPhFrank Federico, RPh, Vice President and Senior Safety Expert, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and the application of reliability principles in health care. He is faculty for the IHI Patient Safety Executive Development Program and has co-chaired a number of Patient Safety Collaboratives. Mr. Federico has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." He coaches leaders and teams, and lectures extensively, nationally and internationally, on patient safety.​

Allan S. Frankel, MDAllan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
 

Jo Shapiro, MD, FACSJo Shapiro, MD, FACS, is an associate professor of Otolaryngology-Head and Neck Surgery at Harvard Medical School. She is Senior Faculty for the Center for Medical Simulation in Boston and a Consultant for the Massachusetts General Hospital Department of Anesthesia, Pain and Critical Care. In 2008, she founded the Brigham and Women's Hospital Center for Professionalism and Peer Support where she served as the director for over 10 years. During that time the Center became a model for national and international institutions seeking methods to enhance a culture of trust and respect and improve clinician wellbeing. She continues to educate and assist organizations in developing specific programmatic and educational approaches such as peer support, professionalism initiatives, and wellbeing programs. She served as chair of the Ethics and Professionalism Committee of the American Board of Medical Specialties and has held multiple educational leadership roles including: senior associate director of Graduate Medical Education for Partners HealthCare, founding scholar of the Academy at Harvard Medical School, and president of the Society of University Otolaryngologists. She was one of BWH's first woman division chiefs. She serves on the faculty of the Harvard Leadership Development for Physicians and Scientists. She was a faculty member of the Department of Surgery at BWH for over 35 years; her surgical expertise was in treating adults with oropharyngeal dysphagia. She was named as a finalist for the Schwartz Center Compassionate Caregiver Award. In 2019, Harvard Medical School gave her the Shirley Driscoll Dean's Award for the Enhancement of Women's Careers.


Moshe Cohen, MBAMoshe Cohen, MBA, Mediator and corporate trainer in private practice, as well as Senior Lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication since 1995. Mr. Cohen founded The Negotiating Table, Inc. and has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He teaches negotiation and leadership in the MBA and MSMS programs at Boston University where he has been teaching since 2000. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Physics from Cornell University, a Masters in Electrical Engineering from McGill University and later received an MBA from Boston University.
 

Tiffany Christensen.jpgTiffany Christensen, Vice President for Experience Innovation at The Beryl Institute, Tiffany Christensen, Vice President for Experience Integration at The Beryl Institute, approaches her work from the perspective of a life-long CF patient who has received 2 double-lung transplants and is currently receiving hemodialysis while awaiting a donor kidney. Equally, Tiffany works from the perspective of a professional patient advocate and patient experience professional. Christensen is a nationally recognized public speaker and the author of three books exploring advocacy, end-of-life planning and partnership strategies in health care. She is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor and member of several boards dedicated to bridging the gap between healthcare policy and the lived experience of patients. Christensen has served as a patient advocate at Duke University Hospital working primarily in Oncology. After leaving Duke, she became a Patient and Family Engagement Specialist at the North Carolina Hospital Association focusing on advancing the role of patient and family partners through PFA Programs, storytelling, co-design and TeamSTEPPS for Patients. Today at The Beryl Institute, she is focused on supporting the integration of patient and family perspectives across an organization, staff and clinician needs/insights as fundamental to improvement efforts and shining a light on systemic racism in healthcare. Tiffany leads The Beryl Institute's Global Patient and Family Advisory Board and the Innovation Awards.  Primarily, Tiffany contributes to the Institute's multi-media resources and keynote presentations by utilizing her voice as both a patient and professional. Overall, Tiffany aspires to bridge the realities of those delivering and receiving care in order to create peace and authentic collaboration.

AnneGPeach.jpgT. Pinckney McIlwain, MD  Dr. McIlwain has served as Chief Medical Officer of CAMC since September 2013.  Before returning to CAMC, Dr. McIlwain was Chief Medical Officer and Vice President – Quality and Performance Improvement for St. Luke's Episcopal Hospital in Houston, Texas from 2011 to 2013. He was the Vice President for Quality and Patient Safety for Cape Fear Valley Health System from 2008 to 2011   Dr. McIlwain served Cape Fear Valley Medical Center in many capacities before his selection as Merck Fellow at the Institute of Healthcare Improvement from 2007-2008.  Dr. McIlwain served for 7 years in the US Army before entering group and solo practice in Fayetteville, NC.  Dr. McIlwain received his BA in 1972 from Davidson College and MD from the Medical University of South Carolina in December 1975.  Dr. McIlwain completed residency training in Behavioral Medicine and Psychiatry (Board Certified in Psychiatry) at CAMC and received additional training in Neurology at WVU in Morgantown, WV.


Munch_D_07.jpgDr. David Munch is the Senior Principal for Vizient Advisory Solutions and oversees their Quality and management systems section. He is the faculty lead for The Institute for Healthcare Improvements (IHI) curricula in engaging managers in quality and has taught in various patient safety programs internationally for IHI.  In addition, he is an instructor for the Belmont University Lean Healthcare Certificate program. Prior to that, he was an instructor for the University of Michigan’s Lean Healthcare Certificate Program.   Dr. Munch sits on The Quality Committee of the Board for The Children's Hospital in Denver Colorado and has done board & executive development for a number of organizations.  Dr. Munch previously served at Exempla Lutheran Medical Center as the COO, CQO and CMO from 2000 to 2009. Dr. Munch served on the Agency for Healthcare Research and Quality's High Reliability Advisory Group. He has an extensive background in hospital operations, health plan governance, physician organization governance and clinical practice in Internal Medicine.

JessicaBehrhorst.jpgJessica Behrhorst, MPH, CPPS, CPQH, CPHRM, Senior Director, Safety Portfolio, Institute for Healthcare Improvement (IHI), works in the areas of patient safety and workforce safety.  Prior to Joining IHI, she served as the Assistant Vice President of Quality & Patient Safety at Ochsner Health System where she oversaw various projects involving patient safety, performance improvement, regulatory readiness, ambulatory nursing, and quality outcomes. In her time there she also led the system-wide implementation of Root Cause Analysis and Action (RCA2). She has presented her work on (RCA2) and Improving the Culture of Safety at various regional and national meetings. She has also worked on research projects involving reduction in Sepsis mortality and access to healthcare for underserved populations. Jessica received her Bachelor’s Degree from Tulane University and her Master of Public Health Degree from the Louisiana State University School of Public Health. She is a Certified Professional in Patient Safety (CPPS), a Certified Professional in Healthcare Quality (CPHQ) and a Certified Professional in Healthcare Risk Management (CPHRM).​​

ron wyatt.jpgDr. Ronald Wyatt, Vice President and Patient Safety Officer, joined MCIC Vermont in 2020 as Vice President and Patient Safety Officer. He is nationally recognized in the United States as an expert in patient safety, and several times has been named by Becker's as one of the "Top 50 Patient Safety Experts" in the U.S. Ron currently serves as co-chair of the Institute of Healthcare Improvement (IHI) Equity Advisory Group. He presents nationally and internationally on leadership, safety culture, safety event analysis, human factors in health care, patient experience, and health equity. He is also a member of the ACGME Clinical Learning Environment Review (CLER) committee and serves on several boards, including the IHI Certified Professional in Patient Safety and the Society to Prevent Diagnostic Error. He is a credentialed course instructor in the School of Health Professions at the University of Alabama Birmingham. Ron was the first Patient Safety Officer at the Joint Commission. In 2010, Ron was appointed Director of the Patient Safety Analysis Center in the U.S. Department of Defense (DoD), now the Defense Health Agency. Most recently, he was Chief Quality and Patient Safety Officer at Cook County Health. Ron is a graduate of the University of Alabama Birmingham School of Medicine and holds an executive master's degree in health administration from the University of Alabama Birmingham. He was a 2009-2010 Merck Fellow at IHI.