Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
This program is led by international experts in patient safety who have experience across the continuum of care. Many of these experts have established benchmark patient safety programs in their own organizations. Program faculty are subject to change between offerings.
Michael Briddon, MA, Editorial Director, is responsible for the catalog of online courses within the IHI Open School, including those on quality improvement, patient safety, leadership, patient- and family-centered care, and managing health care operations. He also manages the content that appears on the IHI Open School website and any related publications. After earning his Master's Degree in Magazine, Newspaper, and Online Journalism from Syracuse University in 2003, he has worked in various editorial and managerial positions within the health care industry.
Tiffany Christensen is the Patient and Family Engagement Specialist at the North Carolina Quality Center, working to operationalize patient and family engagement (PFE) best practices across the state. She approaches her work from the perspective of a life-long patient and a professional patient advocate. Ms. Christensen is a TeamSTEPPS Master Trainer, a Respecting Choices Advance Care Planning Instructor, an APPEAL certificate recipient, and the co-creator of a workshop series for developing and advancing Patient Advisory Councils. Nationally, she works with organizations on starting or improving their Patient and Family Advisory Council programs, addressing burnout with PFE strategies and using TeamSTEPPS for Patients. She is also a nationally recognized public speaker and author of three books that explore advocacy, end-of-life planning, and partnership strategies in health care. She is a board member of the Beryl Institute for improving the patient experience, and formerly served as a Duke Hospital patient advocate and as the Program Coordinator for Duke Medicine’s Patient Advisory Council Expansion Program.
Moshe Cohen, MBA, independent mediator and lecturer with Boston University, has been teaching, mediating, coaching, writing, and speaking on the topics of negotiation, leadership, change management, influence, conflict resolution, mediation, facilitation, and communication for the past 15 years. Mr. Cohen has worked with many companies and organizations in the Boston area, as well as nationally and internationally. He has taught negotiation and leadership in the MBA program at Boston University for 10 years. As a mediator, Mr. Cohen specializes in employment, workplace, and discrimination-related disputes. Mr. Cohen has a background in Electrical Engineering from McGill University and later received an MBA from Boston University.
Jeff Durney, MS, is a Quality Improvement Advisor on the Safe Surgery team at Ariadne Labs, a joint center for health systems innovation at the Harvard T.H. Chan School of Public Health and Brigham and Women’s Hospital in Boston, MA. In this role, he serves as the primary liaison and quality improvement (QI) coach to facilities participating in the Agency for Healthcare Research and Quality’s Safety Program for Ambulatory Surgery. Prior to joining the health care industry, Mr. Durney spent ten years working as an airline pilot and flight instructor where he was involved with several aviation safety and quality initiatives. His health care experience includes QI project management at Partners HealthCare as well as performance improvement consulting in the Center for Clinical Excellence at Brigham and Women’s Hospital. He has served as a faculty member and improvement team coach in both the Partners Clinical Process Improvement Leadership program and the Brigham Lean Practitioner program.
Frank Federico, RPh, Vice President, Institute for Healthcare Improvement, works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Development Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Allan S. Frankel, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, organizational learning, leadership coaching and teamwork. He was one of the founders of Pascal Metrics, Inc., and served for six years as its Co-Chief Medical Officer. Prior to that for seven years he was the Director of Patient Safety for Partners Healthcare in Boston. He practiced pediatric, cardiac, and general anesthesia in academic and private institutions before embarking on a journey to study and improve patient safety and healthcare reliability. Throughout, he has been on IHI faculty co-chairing Patient Safety Collaboratives, teaching in IHI’s Patient Safety Executive Development Program, and as faculty on the UK’s Safer Patients Initiative and Scottish Patient Safety Programme. Dr. Frankel has worked to improve the safety and reliability of health systems from Singapore to Saudi Arabia, in every state in the USA and all the provinces of Canada.
Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI), leads IHI programs focusing on improving patient and workforce safety. Dr. Gandhi was President and Chief Executive Officer of the National Patient Safety Foundation (NPSF) from 2013 until 2017, when the Foundation merged with IHI. She continues to serve as President of the Lucian Leape Institute, a think tank founded by NPSF that now operates under the IHI patient safety focus area. She also holds an appointment as Associate Professor of Medicine at Harvard Medical School. Dr. Gandhi is a prominent advocate for patient safety at the regional, national, and international levels, driving educational and professional certification efforts, and helping to create and spread innovative new safety ideas. In 2009, she received the John M. Eisenberg Patient Safety and Quality Award for her contributions to understanding the epidemiology and possible prevention strategies for medical errors in the outpatient setting. An internist by training, Dr. Gandhi previously served as Executive Director of Quality and Safety at Brigham and Women’s Hospital, and Chief Quality and Safety Officer at Partners Healthcare. She received her MD and MPH from Harvard Medical School and the Harvard School of Public Health, and trained at Duke University Medical Center.
Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement, is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads IHI's work with Health Improvement Scotland aimed at transforming the safety of every Scottish hospital over five years. She also leads work in Denmark, the South of England, and the USA to improve the safety of health care systems in these countries. Dr. Haraden is the executive lead for the IHI Patient Safety Executive Development Program. She has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal, BMJ Quality and Safety.
Jennifer Lenoci-Edwards, RN, MPH, CPPS, is the Director of the Patient Safety Focus Area at the Institute for Healthcare Improvement. Jennifer’s career in healthcare started as a registered nurse (RN) in the emergency department (ED) in 1999 and In 2004, Jennifer received her Master’s in Public Health at Johns Hopkins and then worked with the Maryland Department of Health and Mental Hygiene rolling out the Statewide Immunization Registry. In 2007, Jennifer relocated to Boston and while working as an ED RN, began to work in Patient Safety at Partners Healthcare with Dr. Tejal Gandhi. She then worked on the frontlines as a consultant for patient-centered medical homes (PCMH) at Partners Healthcare where she focused on using quality improvement to increase capacity and reliable systems in primary care.
Michael Leonard, MD, is a Principal at Safe & Reliable Healthcare, a group that works in patient safety, quality, and organizational learning. Until recently, he was the Co-Chief Medical Officer of Pascal Metrics. Previously, he served as the National Physician Leader for Patient Safety for Kaiser Permanente, and Chief of Anesthesia, Chief of Surgical Services and Chairman of the Board of Directors for Kaiser Permanente Colorado. Dr. Leonard is a cardiac anesthesiologist by training. He has also worked with the University of Texas Human Factors Research Project to incorporate the human factors lessons in other high-risk industries into medical patient safety.
Helen Macfie, PharmD, FABC, is Chief Transformation Officer for MemorialCare Health System in Southern California, a six-hospital, not-for-profit integrated health system that includes a medical foundation. She is responsible for facilitating system-level performance improvement for clinical quality, patient safety, risk management, Lean strategies, and patient and family experience and for overseeing the system's operational Value Added Teams and the MemorialCare Physician Society's clinical Best Practice Teams. She also facilitates MemorialCare's system-wide strategic planning processes and provides executive oversight for key strategic initiatives, including population health, bundled payment, and physician data transparency. Ms. Macfie serves as faculty for the Institute for Healthcare Improvement Patient Safety Executive course, as well as on a number of California statewide boards related to improving quality and safety.
Amy Reid, MPH, is a Director at IHI. In her work on the Results and Evaluation team, she implements a theory-driven formative evaluation approach for IHI's work in Africa, Latin America, and North America. In addition, she is leading IHI’s efforts to integrate health equity into its five focus areas. Previously, Ms. Reid was a Research Assistant supporting QI programs at the North Carolina Area Health Education Center and at the University of North Carolina Gillings School of Global Public Health, where she conducted a qualitative evaluation of a maternal and child health QI program in Ghana. A former Thomas J. Watson fellow, Ms. Reid received her MPH in Health Behavior and Health Education at the University of North Carolina Gillings School of Global Public Health.
Doug Salvador, MD, MPH, Vice President, Medical Affairs, Baystate Medical Center (BMC), is also Assistant Professor of Medicine at Tufts University School of Medicine. In the Department of Healthcare Quality at BMC, he works on clinical improvement projects such as bundled payments initiatives and the patient safety program. Using his training in medicine, engineering, and epidemiology, Dr. Salvador is focused on the redesign of health care delivery systems, diagnostic error, undergraduate and postgraduate education of quality and safety, and fostering a culture of patient safety. A graduate of the Johns Hopkins University (Biomedical Engineering) and Johns Hopkins University School of Medicine, he trained in infectious diseases at the Beth Israel Deaconess Medical Center in Boston. Dr. Salvador practiced as a hospital epidemiologist after receiving a Masters in Public Health degree from the Harvard School of Public Health. His post-graduate training includes Patient Safety Officer training from the Institute for Healthcare Improvement (IHI) and service on the Baldrige National Quality Award Program Board of Examiners. He is an IHI faculty member for the IHI Patient Safety Executive Development Program.
