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​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Patient Safety Executive Development Program will begin online on September 14, 2020. Over a three week period on Mondays and Fridays, this program typically runs from 10:00 AM to 4:00 PM ET.

Weekly Agenda

WebEx Orientation Session

September 3
11:00 AM – 12:00 PM ET​


September 9
3:00 PM – 4:00 PM ET​
Optional session to walk through the capabilities of WebEx.​
​​​Week​ 1​ 
Session 1
September 14
10:00 AM – 4:00 PM ET​
  • Building the Foundations for a Successful Program
  • Introduction to Framework for Safe, Reliable, and Effective Care
  • The Expanding Informative Measures of Culture
  • Program Outcomes and Impact for You, Your Teams and Your Organizations​​
Session 2
September 18
10:00 AM – 4:00 PM ET​​
  • Systematic Improvement​​
  • Measurement
  • Model for Improvement & Testing Changes
  • Collaborative Negotiation ​
Week 2​​​ ​
Session 3
September 21
10:00 AM – 4:00 PM ET​​
  • Investigating an Event- Introduction to RCA2
  • Integrating Improvement and Human Factors
  • Reliable Design & Maximally Adoptable Improvement​
Session 4
September 25
10:00 AM – 4:00 PM ET​​​​
  • Understanding Culture
  • Leadership Behaviors and Improving Team Culture​
​​ ​Week 3
Session 5
September 28
10:00 AM – 4:00 PM ET​​​​​
  • How Safety Relates to Quality
  • Advancing Health Equity
  • Measurement (continued)
  • Your Work to Drive Patient Safety
  • Where Are You Now?​
Session 6
October 2
10:00 AM – 4:00 PM ET​​​​​​
  • Senior Leaders: Leading Quality Improvement for Senior Leaders
  • Participants: How to Craft “Sticky” Messages
  • Senior Leaders: Role of Leaders in Partnering with Patients
  • Participants: Getting Support from Those Who Can Influence Your Work
  • Partnering with Patients
  • Professionalism
  • Orlando Health’s Organizational Journey​

Optional Office Hours:

  • Office Hours 1: September 16, 3-4 PM ET
  • Office Hours 2: September 23, 2-3 PM ET
  • Office Hours 3: September 30​, 3-4 PM ET

Required Group Work:

  • September 16
  • September 30
​Topics Covered
This program will cover topics critical to successful patient safety programs, including:
  • The Cost/Quality Connection: Strengthening and ensuring the link between cost and quality
  • Resilience: Enduring and managing the unexpected
  • Diagnostic Tools: Using tested tools to understand harm and mortality
  • Reliability Science: Using proven principles that pick up where vigilance leaves off
  • Human Factors: Creating systems that compensate for the limits of human ability
  • Building a Just Culture: Moving away from blame and shame, to building a "just culture" 
  • Interpersonal Communication and Teamwork: Developing a framework for working together and supporting each other in care delivery across the health care continuum
  • Influencing Others: Understanding and shaping stakeholder perspectives
  • Improvement: Using tested safety improvement techniques
  • Safety Measures: Knowing what to measure, and how to measure it
  • Critical Analysis: Using investigative tools such as root cause analysis and proven observational techniques
  • Patient Engagement in Safety: Improving the way we listen to patient concerns
  • Spread: Understanding and engaging key stakeholders in the process of spreading successful improvements across your organization
  • Technology: Understanding the promises, pitfalls, and realities of technology 
  • Leadership: Taking it from the top — connecting the CEO with the safety agenda (during the last two days of the program each participant will be joined by his or her CEO)
  • Positioning Patient Safety Within the Organization: Integrating patient safety into the organizational structure and daily life
  • Strategy and Implementation: Creating a comprehensive safety program and implementation plan