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2​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Patient Safety Executive Development Program will begin online on March 1, 2021. Over a three week period on Mondays and Fridays, this program typically runs from 10:00 AM to 4:00 PM ET.​​

Weekly Agenda

Getting Started Call

February 23
11:00 AM – 12:00 AM ET​


February 24
3:00 PM – 4:00 PM ET​
Please join us for a walkthrough of program expectations and the technology we'll be using.​
​​​Week​ 1​ 
Session 1
Monday, March 1
10:00 AM – 4:00 PM ET​
  • Building the Foundations for a Successful Program
  • Introduction to Framework for Safe, Reliable, and Effective Care
  • The Expanding Informative Measures of Culture
  • Program Outcomes and Impact for You, Your Teams and Your Organizations​​
Session 2
Friday, March 5
10:00 AM – 4:00 PM ET​​
  • Systematic Improvement​​
  • Measurement
  • Model for Improvement & Testing Changes
  • Collaborative Negotiation ​
Week 2​​​ ​
Session 3
Monday, March 8
10:00 AM – 4:00 PM ET​​
  • Investigating an Event- Introduction to RCA2
  • Integrating Improvement and Human Factors
  • Reliable Design & Maximally Adoptable Improvement​
Session 4
Friday, March 12
10:00 AM – 4:00 PM ET​​​​
  • Understanding Culture
  • Leadership Behaviors and Improving Team Culture​
​​ ​Week 3
Session 5
Monday, March 15
10:00 AM – 4:15 PM ET​​​​​
  • How Safety Relates to Quality
  • Advancing Health Equity
  • Measurement (continued)
  • Your Work to Drive Patient Safety
  • Where Are You Now?​
Session 6
Friday, March 19
10:00 AM – 4:30 PM ET​​​​​​
  • Senior Leaders: Leading Quality Improvement for Senior Leaders
  • Participants: Getting Support from Those Who Can Influence Your Work
  • Role of Leaders in Partnering with Patients
  • Partnering with Patients
  • Professionalism
  • Orlando Health’s Organizational Journey​

Required Group work:

  • Wednesday, March 3 at 2-3 PM ET
  • Wednesday, March 17 at 2-3 PM ET

Optional Office hours:​

  • Wednesday, March 3 at 1-2 PM ET
  • Wednesday, March 10 at 1-2 PM ET
  • Wednesday, March 17 at 1-2 PM ET

​Topics Covered
This program will cover topics critical to successful patient safety programs, including:
  • The Cost/Quality Connection: Strengthening and ensuring the link between cost and quality
  • Resilience: Enduring and managing the unexpected
  • Diagnostic Tools: Using tested tools to understand harm and mortality
  • Reliability Science: Using proven principles that pick up where vigilance leaves off
  • Human Factors: Creating systems that compensate for the limits of human ability
  • Building a Just Culture: Moving away from blame and shame, to building a "just culture" 
  • Interpersonal Communication and Teamwork: Developing a framework for working together and supporting each other in care delivery across the health care continuum
  • Influencing Others: Understanding and shaping stakeholder perspectives
  • Improvement: Using tested safety improvement techniques
  • Safety Measures: Knowing what to measure, and how to measure it
  • Critical Analysis: Using investigative tools such as root cause analysis and proven observational techniques
  • Patient Engagement in Safety: Improving the way we listen to patient concerns
  • Spread: Understanding and engaging key stakeholders in the process of spreading successful improvements across your organization
  • Technology: Understanding the promises, pitfalls, and realities of technology 
  • Leadership: Taking it from the top — connecting the CEO with the safety agenda (during the last two days of the program each participant will be joined by his or her CEO)
  • Positioning Patient Safety Within the Organization: Integrating patient safety into the organizational structure and daily life
  • Strategy and Implementation: Creating a comprehensive safety program and implementation plan