Karen Baldoza, MSW Executive Director, Institute for Healthcare Improvement (IHI), is co-lead of IHI’s Improvement Science and Methods portfolio of work and teaches in IHI's programs aimed at building individual and organizational capability for improvement. As a trained Improvement Advisor and Lean Facilitator, she also leads and coaches staff in improvement within IHI. Previously, Ms. Baldoza was the Continuum of Care Portfolio Operations Director overseeing IHI’s work that addresses the patient journey in health and chronic disease care outside of acute care settings. She also managed relationships with strategic partners and several large strategic initiatives, such as Pursuing Perfection. Prior to joining IHI in 2000, she worked for the Commonwealth of Massachusetts as an assistant director in the Executive Office of Elder Affairs, and in public health prevention and policy efforts. She received her Master of Social Work degree from Boston College, focusing on community organizing, social policy and planning, and not-for-profit administration.
Lloyd P. Provost, Statistician and Senior Improvement Advisor at Associates in Process Improvement, helps individuals and organizations learn the science of improvement in order to improve their processes and systems. Mr. Provost's experience is in applications of statistical process control and in designing research and quality improvement studies. Lloyd is an IHI Senior Fellow, serves on the IHI faculty for the Improvement Advisor Development Program, provides improvement advisor support for IHI's developing countries programs, and provides support for the QI curriculum for the IHI Open School. Mr. Provost co-authored the books Quality Improvement Through Planned Experimentation, The Improvement Guide, and The Health Care Data Guide.
Rebecca Steinfield, MA, has been with IHI since 1996. She currently serves as Director of IHI’s Improvement Advisor Professional Development Program, teaches IHI courses on improvement methods, mentors “improvers-in-training,” and is part of IHI’s Improvement Science and Methods Focus Area. Her past IHI work includes serving as an Improvement Advisor on IHI’s programming for reducing unnecessary rehospitalizations and primary care transformation in academic settings. She is also mother to two young adults; Jacob, 20, and Susie, 18.
David M. Williams, PhD, Improvement Advisor, DMW Austin, is a scholar-practitioner in the science of improvement. He serves as Improvement Advisor for large Breakthrough Series Collaboratives, and large national and health care system-wide improvement initiatives worldwide. A paramedic by background, Dr. Williams practiced in urban EMS systems for many years and is an international expert on paramedic care and emergency medical services systems. He is a 2013 alumni of the Leadership Austin Essentials program and served as Vice Chairman of the Board for CommUnityCare in Austin, Texas, one of the largest federally qualified health centers in the US. Prior to joining IHI, he led a consulting practice focused on improvement science and expert consulting in education, public safety, and health care.