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Session Agenda

​​​​​​​This 10-month professional development program includes three four-day, face-to-face workshops and a series of web-based sessions in the months between meetings. The monthly web-based workshops provide an opportunity for participants to receive feedback on their projects from the faculty and fellow participants.

​​​Fall 2020 IA In-person Workshop Schedule
​ ​
TopicDateTime (Boston)
#1 "Prework"Thursday, September 10, 20201:00-3:00pm ET
#2 "SharePoint Training"Monday, September 14, 20201:00-1:45pm ET
#3 "Project Presentations - Charters"Thursday, October 8, 20201:00-2:30pm ET
Workshop 66.1  – VirtualMonday, October 19 – Thursday, October 22, 2020​Full Day
#4 "First PDSA Cycles"Tuesday, November 17, 20201:00-2:30pm ET
#5 "PDSA and Statistical Process Control"Tuesday, December 15, 20201:00-3:00pm ET
#6 "Project Presentations – PDSA Cycles"Tuesday, January 12, 20211:00-2:30pm ET

 Workshop 66.2 -TBD

Monday, January 25 – Thursday, January 28, 2021​Full Day

#7 "Difficult Conversations and Team


Tuesday, March 2, 20211:00-2:30pm ET
#8 "Implementation and Business Case"Tuesday, April 6, 20211:00-2:30pm ET
#9 "Project Presentations – Use of Data"Tuesday, May 4, 20211:00-2:30pm ET

 Workshop 66.3 

​Monday, May 10 – Thursday, May 13, 2021​Full Day
#10 "Moving Towards Results and PE applications"Tuesday, June 15, 20211:00-2:30pm ET

#11 "Project Presentations – PE


Tuesday, July 20, 20211:00-2:30pm ET
#12 "Graduation"Tuesday, September 14, 20211:00-2:30pm ET
#13 "Holding the Gains"Tuesday, February 8, 20221:00-2:30pm ET

Any questions or concerns about the schedule, please email:​


​Program​ Agenda

The curriculum is built around both theory and practical skills applied to the participants' improvement projects. It is the combination of theory applied to daily work that makes the Improvement Advisor Professional Development Program unique and provides a foundation for making improvements long after the program is completed. Topic areas include:

  • The Science of Improvement: W.E. Deming's System of Profound Knowledge
  • The Model for Improvement: Using a proven framework to direct and accelerate organizational transformation.
  • Scoping Improvement Efforts: Using effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's business objectives.
  • Understanding Systems and Processes: Using driver diagrams and other analytic tools to better understand the system and key interactions.
  • Focus on Data for Improvement: Using both qualitative and quantitative data; learning methods for obtaining, organizing and displaying data and statistical process control (SPC) for analyzing data  run charts, Pareto diagrams, frequency plots, and Shewhart control charts.
  • Understanding Relationships: Using two-way tables, scatter plots, and causal models.
  • Gathering Information: Using surveys, benchmarking, idea generation methods, forms of data collection, and operational definitions.
  • Developing Powerful Ideas for Change: Honing several methods for developing changes that can lead to improvement including creative brainstorming.
  • Testing Changes: Determining the appropriate scale for a test of change and effectively planning the appropriate steps.
  • Implementing Changes: Gaining the expertise to know when to move from testing to implementation, how to build proven changes into the fabric of the organization, and how to hold the gains.
  • Spreading Changes: Understanding when and under what conditions successful spread can occur.
  • Decision Making: Understanding prediction and judgment biases and decision traps.
  • Collaboration and Teamwork: Using proven methods to work more effectively with colleagues, organize and lead improvement teams, and handle difficult conversations, and develop consultative skills.
  • Planned Experimentation: Designing experiments to test the impact of multiple changes on process outcomes; assess the impact of each change and the interaction among all changes.​​