Session Faculty

Disclaimer: Consistent with the IHI’s policy, faculty for this programme are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​


Expert Faculty​

A team of expert Improvement Advisors working with the Institute for Healthcare Improvement have designed this intense programme. This core group of experts will be intimately involved in the overall design, implementation, direct training, and participant coaching. Programme Faculty are subject to change between offerings.

Robert Lloyd, PhD, Vice President, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL, USA), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, reports, and books.
Amar Shah, MA, MBBS, MRCPsych, LLM, MBA, Associate Medical Director for Quality and Consultant Forensic Psychiatrist, East London National Health Service Foundation Trust (ELFT), leads a large organisation-wide quality improvement (QI) programme aimed at providing the highest-quality mental health and community care in England. The quality system at ELFT incorporates quality improvement, quality assurance, quality control, and quality planning - all with the shared purpose of improving outcomes and experience for the local population. Dr. Shah has experience in local quality improvement within a number of NHS providers and was engaged in national improvement work while seconded to the National Patient Safety Agency. He is an IHI-trained Improvement Advisor, has completed an executive MBA in health care management, and earned a master's in mental health law and a postgraduate certificate in medical education.

Rebecca Steinfield, MA, Improvement Advisor (IA), Institute for Healthcare Improvement (IHI), currently serves as an IA for a variety of internal and external IHI projects. She has been with IHI since 1996 and teaches IHI courses on improvement methods.