Cindy Hupke, BSN, MBA, Director, Institute for Healthcare Improvement (IHI), currently supports the strategic partner relationship with the Indian Health Service as a Director of the Improving Patient Care initiative. She previously served as the National Director of the HRSA Health Disparities Collaborative for eight years, running six chronic care Collaboratives; co-directed an IHI Innovation Community in Planned Care; and served as a Director for six innovation pilots on prevention, diabetes prevention, cancer screening and follow-up, finance and redesign, perinatal and patient safety, and chronic disease. These initiatives have reached more than 800 health centers and clinics. Ms. Hupke also leads IHI's health disparities and equity work, and she is a key participant in developing the IHI Continuum portfolio of work.
Carolyn M. Shepherd, MD, Executive Vice President of Clinical Services, Clinica Family Health Services, over the last 23 years has worked to transform the clinic processes of care, including clinic-wide implementation of an electronic medical record, redesign of appointment scheduling, architectural work space redesign, office efficiency improvements centered around team care, population-based management, early childhood literacy interventions and alternative visits for the 40,000 patients who access care from this federally qualified health center. This work led to a NCQA Level 3 Primary Care Medical Home Recognition for Clinica in 2010. In addition, Dr. Shepherd is leading a chronic care quality improvement partnership for a network of private practitioners in the north Denver area who serve as specialists for the community the clinic serves. Dr. Shepherd is a frequent national speaker on clinical quality improvement and a regular presenter at the IHI office redesign summits. She served as the national Co-chair of the 2010 IHI International Summit on Redesigning the Clinical Office Practice.
Catherine I. Tantau, BSN, MPA, President, Tantau & Associates, is an internationally recognized authority on access, efficiency, and flow systems in health care with extensive experience in designing and implementing demand management models to utilize health care workers in fully expanded roles. She led the creation and implementation of Advanced Access and developed the Access and Office Efficiency Collaborative Model. Ms. Tantau has worked with hundreds of health care organizations in the US and Europe using this model. She has chaired and been faculty for the Institute for Healthcare Improvement's national Waits and Delays Collaborative, and she was advisor to the UK National Health Service Cancer Care Access Initiative. She has published widely in peer-reviewed journals and speaks internationally on various health care topics.