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Session Details

In tod​ay’s rapidly changing and demanding health care environment, it is time for primary care practices to rethink their approaches to attain better health and wellness for the populations that they serve. Primary care is responsible for hundreds of diagnoses, as well as the need to provide and coordinate acute, chronic, and preventive care services. As a result, the organization of primary care has become both a major challenge and a significant opportunity. The ability to provide timely access to a consistent, optimized care team with expertise in effective whole person approaches is one key to success. However, we must also think beyond the four walls of the primary care clinic and consider the lives and communities of the population we serve.
Doing things “the way we’ve always done it” is no longer enough; primary care organizations must learn how to transform their systems of care in a way that will lead to better, sustainable results. Meaningful use, the patient-centered medical home (PCMH), person- and family-centered care, advanced access, team-based care, care management, and electronic health records all constitute challenges for office practices. At the same time, they also present vast opportunities that can result in increased patient and staff satisfaction. When equipped with foundational skills and knowledge, organizations that have a will to change and improve can thrive in this new environment. 
To help primary care practices adapt and succeed, the Institute for Healthcare Improvement (IHI) is pleased to offer an intensive program, Transforming the Primary Care Practice. Designed to bring together the best knowledge available, this intensive three-day program will guide participants toward exceptional primary care. A group of expert faculty will teach participants accessible, continuous, and coordinated person and family-centered care. This program will lay the foundation for ongoing improvement and sustainable change, while also providing the opportunity for practices to immerse themselves in key changes that will propel them toward a system that works better, is more cost effective, and meets the needs of the community.
Topic areas to be covered:
  • ​Access and continuity (day-long breakout session)
  • Person- and family-centered care (day-long breakout session)
  • Care team integration and optimization to meet both the behavioral and medical needs of the population
  • Care coordination and management
  • Improvement methodology and the use of data for improvement


This program is ideal for anyone involved in primary care delivery and the development of a high-quality medical home environment. Learn more >>​​​​


By the end of this three-day intensive program you will be able to:
  • Implement key changes that lead to effective, high-quality, person-centered care and are aligned with the newest standards associated with PCMH recognition
  • Apply tested tools for forecasting appointment demand and tracking appointment supply as you work to improve access to care
  • Use a set of key metrics to guide your empanelment, access and continuity journey
  • Identify opportunities for improving care delivery through partnerships with patients and families within your practice
  • Apply principles from the science of improvement to accelerate progress toward your organizational aim
  • Develop pragmatic ideas for change to achieve your goals and objectives
  • Identify ongoing learning and collaboration opportunities that will be helpful to sustain and promote accelerated progress toward organizational transformation​