Welcome
Derek Feeley, President and CEO

Get to know your fellow participants and IHI staff.

IHI Office Tour
IHI Project Staff

Tour the unique office space of IHI, which is physically exemplary of IHI's values of boundarilessness and transparency.

Science of Improvement
Robert Lloyd, PhD, Vice President

This session will provide participants with an overview of the basic concepts, methods and tools that form the foundation of the Science of Improvement. Discussion topics to include: The four components of the Lens of Profound Knowledge, The Model for Improvement, and The Sequence of Improvement.

IHI's Global Work: Case Studies from Abroad
Pierre Barker, MD, Chief Global Partnerships and Programs Officer, and Pedro Delgado, MSc, Head of Europe and Latin America Regions

Attuned to the health needs of populations and patients in different parts of the world, IHI focuses on matching priority regional health needs with our unique capabilities and areas of focus. We work globally because countries are interdependent in terms of health and health care, innovations can arise anywhere, and everyone has something to teach and something to learn. IHI strives to meet our partners where they are today and work side-by-side with them to chart the path to future success. In this session you will hear about past and current improvement projects that are taking place around the world.

Daily Debrief
Derek Feeley

Share your thoughts about your first day at IHI with your fellow program participants and discuss what you would like to explore during the rest of the week.

Patient and Public Engagement
Angela Zambeaux, Senior Project Manager and Catherine Mather, Senior Project Manager

The next five years will bring a new era of person-centered care that will extend significantly beyond the simple involvement of patients and families to new models of care that shift the conversation from "What's the matter?" to "What matters to you?" This session will cover the ways IHI is working with systems and through public engagement to both to improve the care experience (building stronger coordination, communication, and compassion) and to build the skills necessary to partner with patients and family members in meaningful and transformative ways.

We Count Our Successes in Lives: The Best Medical Result at the Lowest Necessary Cost
Brent James, MD, Executive Director, Institute for Health Care Delivery Research and Vice President, Medical Research and Continuing Medical Education, Intermountain Healthcare

For more than 20 years, Dr. Brent James has championed the standardization of clinical care through data collection and analysis on a wide variety of treatment protocols and complex care processes. Dr. James has devoted himself to using quality improvement tools to better understand the cause and effect relationship between various practice and environmental factors. Hear what he and his team are doing today to improve Quality, Cost and Value at Intermountain Healthcare.

Innovation at IHI
Alex Anderson, Research Associate, Innovation

IHI collaborates with the improvement community to invent and popularize ideas that dramatically improve patient care. Together we remove improvement roadblocks and realize improvement possibilities through innovations of all kinds — from small shifts to society-changing transformations. Explore the processes through which IHI is able to discover, cultivate, and demonstrate innovative work, designs, and ideas during this interactive session.

Scale Up
Pierre Barker

IHI has worked intensively with organizations, systems, regions, and government entities to drive transformational change throughout a system or country by providing support for large-scale improvement initiatives. Learn how we have implemented a set of proven tools and strategies, while also developing a learning system to immediately spread knowledge and changes among all hospitals across the system or country.

Overview of Site Visit
Carol Haraden, PhD, Vice President

Carol will review what you should look for and what possible ties you can make to health and healthcare.

Out-of-Industry Site Visit: Legal Sea Foods' Quality Control Center
Carol Haraden

Go on a behind-the-scenes tour to learn how Legal Sea Foods consistently provides the freshest fish in Boston. We will visit the Quality Control Center, where we will walk through all aspects of the production line, and see how quality is kept at the forefront of their priorities. We will also learn their best practices related to safety.

• Identify ways of managing large-scale operations and flow in a non-health care industry that can be compared with, and applied to, your own work environment
• Recognize and analyze key concepts of operations, flow, safety, and quality control/improvement in a different industry

Learning Improvement Through Simulations
Pedro Delgado, MSc, Head of Europe and Latin America Regions

Learn how to apply theory and prediction while designing and completing small tests of change during this simulation exercise.

Joy in Work
Jessica Perlo, MPH, Director, Joy in Work and Julie Landsman, Project Coordinator

The IHI Joy in Work framework lays out the steps to foster a positive work environment that creates equity, camaraderie, meaning, choice, and a commitment to high quality care. The Joy in Work team will share the roadmap for individuals, managers, and leaders to ensure a happy, healthy, productive organization.  

The Role of Health Care in Advancing Equity Amy Reid, MPH, Director, Meghan Hassinger, MBA, Project Manager, and Amber Watson, Project Coordinator

Equitable care is a core part of high quality care. In this session, we’ll discuss IHI’s framework outlining the 5 pillars healthcare can leverage to advance equity.

Daily Debrief
Derek Feeley

Navigating a New Health Care Environment
Derek Feeley

Make It Stick: How to Craft Messages That People Remember
Michael Briddon, Editorial Director, Multimedia Team

In this session, participants will learn a practical framework for how to make their messages – presentations, reports, emails – stickier. Based on the book Made to Stick and the work of authors Chip and Dan Heath, the session will give participants the opportunity to create their own sticky messages about what they learned this week, to bring home to their supervisors and teams.