Robert Lloyd, PhD, is Vice President at the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and capacity building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, Director of the AHA/HRET Quality Measurement and Management Program, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, book chapters, reports, and has written two of the leading books on measuring quality in health care settings.