Jafet Arrieta, MD, MMS, Project Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). She supports the development and implementation of quality improvement projects across Latin America and the United States, teaches quality improvement methods and provides coaching and support to leaders, managers and team members throughout the implementation of their projects. Jafet has extensive of experience in operational, oversight, management and leadership roles within the areas of public health, quality improvement and health systems strengthening across different low-, middle-, and high-resource settings. Jafet has previously served as Improvement Advisor for the Latin American Consortium for Innovation, Quality and Safety in Healthcare (CLICSS). She is a third-year student in the Harvard Chan School of Public Health Doctor of Public Health program, and holds a medical degree from Tecnologico de Monterrey School of Medicine, and a Master of Medical Sciences in Global Health Delivery degree from Harvard Medical School.
Robert Lloyd, PhD, is Vice President at the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and capacity building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, Director of the AHA/HRET Quality Measurement and Management Program, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, book chapters, reports, and has written two of the leading books on measuring quality in health care settings.