IHI Quick Course: Boston, MA, USA

Monday, March 12, 2018 | 8:00AM–5:00PM

Omni Parker House
60 School Street
Boston, MA 02108
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Please note: Participants are responsible for their own meals. Coffee, tea, water and light snacks will be served throughout the day. Restaurant recommendations within walking distance of the course will be provided on enrollment.

More of what to expect on the day

The IHI Quick Course: Better Quality Through Better Measurement is a hands-on workshop that will walk you through the steps needed to successfully build a quality measurement plan.

Throughout this one day course you'll get tips for selecting measures, specifying operational definitions and building data collection plans. You'll also learn conceptual and statistical approaches to understanding variation in your data. You'll leave with a firm grasp of how to create and interpret run charts and how to decide which control chart is most appropriate for your data.

This workshop carries a maximum of 6.5 continuing education credits for physicians, pharmacists, and nurses.


Jafet Arrieta Jafet Arrieta, MD, MMS, Project Director and Improvement Advisor for the Institute for Healthcare Improvement (IHI). She supports the development and implementation of quality improvement projects across Latin America and the United States, teaches quality improvement methods and provides coaching and support to leaders, managers and team members throughout the implementation of their projects. Jafet has extensive of experience in operational, oversight, management and leadership roles within the areas of public health, quality improvement and health systems strengthening across different low-, middle-, and high-resource settings. Jafet has previously served as Improvement Advisor for the Latin American Consortium for Innovation, Quality and Safety in Healthcare (CLICSS). She is a third-year student in the Harvard Chan School of Public Health Doctor of Public Health program, and holds a medical degree from Tecnologico de Monterrey School of Medicine, and a Master of Medical Sciences in Global Health Delivery degree from Harvard Medical School.​​​​​​​​​​​

Robert Lloyd Robert Lloyd, PhD, is Vice President at the Institute for Healthcare Improvement (IHI).  Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and capacity building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, Director of the AHA/HRET Quality Measurement and Management Program, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He is author of numerous articles, book chapters, reports, and has written two of the leading books on measuring quality in health care settings.​​​​​​​​​​​​​​​​