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About this Quick Course

Core leaders are the middle managers and clinical team leaders responsible for the day-to-day delivery of clinical care and support services. While most organizations recognize the need to invest in developing leadership skills in core leaders, it's difficult to know what to teach and how to implement training.

High-Impact Leadership: Developing Core Leaders will help participants further develop their leadership skills. Throughout this one-day course participants explore four critical core leader competencies designed to support their development in continuous improvement and high reliability. Expert faculty will also present case studies from organizations currently exploring new ways of developing middle managers.

Dates and Locations

This seminar carries a maximum of  6.5 credits for physicians, pharmacists, and nurses.

What you'll learn

the end of this IHI Quick Course, participants will:
  • Have a deeper understanding of the four critical core leader competencies 
  • Understand where to focus efforts when it comes to developing management and improvement skills
  • Understand how they can shape culture at the team and department level 
  • Be able to better develop the capabilities of their team 
  • Establish new behaviors critical to middle management leadership   
  • Have the necessary tools for self-assessment and development of their own leadership and management skills

What to Expect on the day


  • Introductions and warm-up  
  • High Impact Leadership Framework 
  • The difference between leadership and management 
  • The four “jobs” of core leaders 
  • Managing and improving the work 
    • Focus on intentionality 
    • Managing time and resources 
    • Problem solving and improvement 
    • Reducing waste 
    • Getting and sustaining results 
  • Case studies and practical approaches
  • Developing team capability and shaping culture 
    • Focus on using the whole team 
    • Coaching 
    • Modeling behaviors 
    • Building mindfulness 
    • Promoting transparency 
    • Communication skills and challenges 
  • Case studies and practical tips 
  • Self-assessment 
  • Building your own plan


catherin craige.gif Michael D. Pugh, MPH, President, MdP Associates, has more than 30 years of CEO experience in hospitals, health care systems, managed care, and health information technology companies. He is a consultant to senior leaders of health care delivery organizations, payer organizations, and government agencies on issues of quality, performance, strategy, and governance. Mr. Pugh serves as Senior Faculty at the Institute for Healthcare Improvement and co-authored two IHI white papers, “High-Impact Leadership” and “Seven Leadership Leverage Points for Organization-Level Improvement in Health Care.” He is an adjunct faculty member at the University of Colorado at Denver School of Business and an instructor in the Master of Science in Health Care Delivery Leadership Program at the Icahn School of Medicine at Mt. Sinai in New York. Mr. Pugh has served on the boards of the American Hospital Association, the AHA Health Forum, the Colorado Hospital Association, and The Joint Commission.