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Session Details

​​​​The IHI Quick Course High-Impact Leadership: Developing Core Leaders is a hands-on, one-day workshop of content from the IHI National Forum that provides participants with practical improvement methods to further develop leadership skills.
Core leaders are the managers and clinical team leaders “in the middle” responsible for the day-to-day provision of clinical care and support services. They make care and services happen; yet support for individual leadership and management development is often inadequate. In this IHI Quick Course, participants explore four critical core leader competencies that support their development in continuous improvement and high reliability. Expert faculty will also present case studies and current examples from organizations exploring new ways of "developing leadership at the middle." 
This seminar carries a maximum of  6.5 credits for physicians, pharmacists, and nurses.​​


Who Should Attend

All levels of leadership roles, from directors to frontline leaders, are encouraged to attend.

What You'll Learn

After this IHI Quick Course, participants will:
  • Develop a deeper understanding of the four critical core leader competencies 
  • Gain practical insights on where to focus efforts on developing management and improvement skills for core leaders 
  • Understand how core leaders can shape culture at the team and department level 
  • Develop the capabilities of your team 
  • Establish new leadership behaviors critical to practice of leadership “at the middle”  
  • Acquire tools useful for self-assessment and development of leadership and management skills


catherin craige.gifDavid M. Munch, MD, is Senior Vice President for Healthcare Performance Partners (HPP), advising hospitals and systems in process improvement and Lean transformation. He is also a faculty member with the Institute of Healthcare Improvement in the areas of patient safety and management systems. Previously, Dr. Munch worked at Exempla Lutheran Medical Center (ELMC) as Chief Operating Officer and as Chief Quality and Medical Officer, with responsibility in the latter role for stewarding improvements in quality, safety and reliable practice through the use of Lean, Six Sigma, and other methods. At ELMC, Dr. Munch participated in the Centers for Medicare and Medicaid Services demonstration project for reducing hospital readmissions, The Joint Commission's Transforming Healthcare Division pilot program for hand-washing, and the Agency for Healthcare Research and Quality’s High Reliability Advisory Group.


catherin craige.gifMichael D. Pugh, MPH, President, MdP Associates, has more than 30 years of CEO experience in hospitals, health care systems, managed care, and health information technology companies. He is a consultant to senior leaders of health care delivery organizations, payer organizations, and government agencies on issues of quality, performance, strategy, and governance. Mr. Pugh serves as Senior Faculty at the Institute for Healthcare Improvement and co-authored two IHI white papers, “High-Impact Leadership” and “Seven Leadership Leverage Points for Organization-Level Improvement in Health Care.” He is an adjunct faculty member at the University of Colorado at Denver School of Business and an instructor in the Master of Science in Health Care Delivery Leadership Program at the Icahn School of Medicine at Mt. Sinai in New York. Mr. Pugh has served on the boards of the American Hospital Association, the AHA Health Forum, the Colorado Hospital Association, and The Joint Commission.


Workshop Content (8:30 AM–5:00 PM local time)​

Please note: Breakfast and lunch are not provided at the Quick Course. Beverages (coffee, tea, decaf coffee, water) will be provided all day. Light snacks will be served during breaks. A variety of nearby restaurant recommendations will be provided by IHI upon enrollment in the Quick Course. All restaurants will be within walking distance.​​
Morning Session 8:30 AM–12:00 PM  
  • Introductions and Warm-up  
  • High Impact Leadership Framework 
  • The difference between leadership and management 
  • The four “jobs” of core leaders 
  • Managing and Improving the Work 
    • Focus on Intentionality 
    • Managing Time and Resources 
    • Problem solving and improvement 
    • Reducing waste 
    • Getting and sustaining results 
  • Case studies and practical approaches
Afternoon Session 1:30 PM–5:00 PM 
  • Developing Team Capability and Shaping Culture 
    • Focus on Using the whole team 
    • Coaching 
    • Modeling behaviors 
    • Building mindfulness 
    • Promoting transparency 
    • Communication skills and challenges 
  • Case Studies and practical tips 
  • Self-Assessment 
  • Building your own plan