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Session Details

Clinical leaders face incredible daily challenges, including overseeing patient care, budgetary responsibilities, and teaching requirements, all in a fluid setting filled with constant change. In the post-health care reform environment, there is renewed emphasis on the quality of care provided and producing zero events of harm. One of the most important — yet often overlooked — roles of clinical leaders is engaging physicians and department-wide teams through quality improvement initiatives that align with hospital goals.
In Quality Improvement for Chairs and Chiefs, a two-day program from the Institute for Healthcare Improvement (IHI), clinical chairs and chiefs of departments or services will be fully immersed in methods to improve quality throughout their department. From the basic metrics of measurement and assessing performance to leading a culture of quality to strategies for publishing improvement work, this program will provide clinical department heads with the essentials they need to lead a portfolio of department-wide improvement initiatives. ​
Who Should Attend 
Of course the content focus applies to the day-to-day work of clinical chairs and chiefs of departments, but other hospital staff, especially quality leaders, can benefit from the lesson of the curriculumClick here for an overview of the program content.

​What You'll Learn

At the conclusion of the program, you will be able to:
  • Define the key elements, metrics, engagement strategies, and leadership techniques necessary to achieve and maintain a top-tier quality and safety program within your department or service
  • Identify the principles of building a business case for quality, engaging organizational resources, and building a portfolio of improvement projects
  • Create a sustainable culture of improvement within your service by leveraging key points of transformational change
  • Develop strategies for authoring and publishing quality improvement work