Our Guarantee to You
Cancellations, Substitutions, and Refunds:
If you wish to cancel your enrollment, please contact IHI at (617)
301-4800 or firstname.lastname@example.org 30 days prior to the start of the program
in order to receive a full refund. Unfortunately, we are unable to grant
refunds for cancellations made on or after the first day of the program. One
attendee may be substituted for another at any time. If we do not receive notice
of a cancellation or substitution prior to the start of the program, full
payment will be required, regardless of attendance.
If for any reason you are not completely satisfied that this program is a valuable experience, IHI will gladly refund your enrollment fee within 30 days of the program end date. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.