Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Joseph T. Crane, MD, MBA,
Chief Medical Officer, TeamHealth, supports clinical operations, performance improvement and innovation initiatives, leadership development programs, performance analytics, and workforce development. He is also an IHI faculty member, an Adjunct Professor at the University of Tennessee teaching physician-led operations improvement, an advisor to National Health Service National Institute for Health Research, and a practicing, board-certified physician in emergency medicine. Dr. Crane has 15 years of experience serving in director-level roles, most recently as Associate Regional Medical Director for the The Mid-Atlantic Permanente Medical Group. He previously served on the Mary Washington Healthcare Board of Trustees. He lectures internationally on topics in emergency medicine and Lean healthcare and specializes in emergency department and hospital-wide operational and patient flow improvement as well as leadership and change management. Dr. Crane has worked with hundreds of emergency departments on adopting innovations in the delivery of emergency care.
Karen Murrell, MD, MBA
, Vice President for Process Improvement in Emergency Medicine, TeamHealth, has over 30 years of experience in hospital and emergency department (ED) management and practice. She also currently serves as an IHI faculty member and as Adjunct Faculty at the University of Tennessee Physician MBA program. Prior to this, Dr. Murrell was Physician Lead for Emergency Medicine for Kaiser Northern California, where she oversaw 21 EDs. In her career, she has focused on innovative approaches to patient flow in both the emergency department and inpatient hospital. Dr. Murrell is the co-author of the book,
The Big Book of Emergency Department Psychiatry.
She has also authored several papers on the use of Lean methodology to improve emergency department flow and the impact of open data on physician performance and has presented her work at a range of conferences, including the American College of Emergency Physicians Annual Meeting.
Chuck Noon, PhD
Clinical Professor of Graduate & Executive Education, Haslam College of Business, University of Tennessee (UT), is a founding member of and continues to teach in the UT Physician Executive MBA program. He is also an IHI faculty member. Dr. Noon teaches in a number of executive education programs and formerly served as Department Head of Business Analytics & Statistics at UT. His teaching interests include operational improvement, business modeling, simulation, and decision analysis and support and he has received of numerous teaching awards. His published research concerns computer-based modeling and process improvement. Dr. Noon is a founding partner of X32 Healthcare, which provides consulting services to health care systems on process improvement, patient flow, capacity planning, and more. He co-authored the book,
The Definitive Guide to Emergency Department Operational Improvement
. He Noon currently serves as a consultant to TeamHealth in the areas of education and analytics.
Darryn Dunbar, DNP, APN, CNM, NEA-BC is a nurse leader, educator, and clinician with expertise in Emergency/Trauma Nursing and Women’s Health/Midwifery and leadership acumen in behavioral health, critical care, professional practice, and ambulatory services. Currently faculty at Stratford University in Falls Church, Virginia and Consultant and Subject Matter Expert in Patient Flow and Hospital Operations at Medecipher Solutions in Denver, Colorado. Darryn received a Bachelor of Science in Nursing from Illinois Wesleyan University and a Master of Science in Maternal/Child Nursing and Nurse-Midwifery from the University of Illinois at Chicago. His master’s research project considered factors that influence maternity nurses to suggest hydrotherapy to laboring women. He received a Doctor of Nursing Practice in Executive Leadership from Johns Hopkins University where he was selected as a Jonas Scholar in 2018. His scholarly work focused on emergency department (ED) crowding and reducing ED length of stay for critically ill patients. He also participated in a faculty/student research study evaluating the necessity of mandating the 4th P(rocedures) into advanced practice nursing programs.
Leo Huynh, DO, FACEP, FACOEP, Chief of Emergency Medicine, Baptist Hospital of Miami, previously served as Chief of Emergency Medicine at Jupiter Medical Center and JFK Medical Center. His professional interests include improving emergency department operations using Lean concepts. Dr. Huynh graduated from New York College of Medicine in 2002 and completed his Emergency Medicine residency as Chief Resident at Good Samaritan Hospital Medical Center in 2006.
Dennis Jepsen is a member of the TEAMHealth
Performance Innovation Consultant team. In this role he
collaborates with client partners to develop and
implement strategies for improving operational
performance and the patient experience. As a Registered Nurse with over 35 years of health care experience, Dennis has held a variety of clinical, management, and executive leadership positions in organizations ranging from community hospitals to large academic medical centers. Dennis fully understands the complex challenges that exist within the healthcare environment for patients, families, and providers. Dennis proudly served in the United States Navy as a Nurse Corps officer for twenty-six years. Following his Navy retirement, he remained professionally engaged in the specialty of Emergency Medicine, held a patient experience advisor position with Press Ganey & Associates, and continued clinical work as a nurse practitioner. Dennis is a member of the Emergency Nurses Association and American Academy of Nurse Practitioners. He holds national certifications in emergency nursing, executive healthcare management, and as a family nurse practitioner.