Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any economic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.
Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.
Joseph T. Crane, MD, MBA,
Emergency Physician, Mary Washington Hospital, also serves as the Business Director of his group, Fredericksburg Emergency Medical Alliance. As an Adjunct Professor for the Physician Executive MBA Program at the University of Tennessee, he teaches physician-led operations improvement. His work focuses on innovative approaches to ED and hospital-wide operational and patient flow improvement, specifically addressing the application of lean manufacturing concepts within the health care environment. Dr. Crane also teaches Lean Health Care courses for The University of Tennessee Center for Executive Education. He was a faculty member of the Institute for Healthcare Improvement's Learning and Innovation Community on Operational and Clinical Improvement in the Emergency Department.
Karen Murrell, MD, MBA
, Assistant Physician in Chief for Process Improvement and Optimization, Kaiser South Sacramento, and Chief of Emergency Medicine at Kaiser Permanente Medical Center, has more than 30 years of experience in a variety of roles in hospital and emergency department management and practice. At KP, Dr. Murrell has focused on taking innovative approaches to patient flow in both the emergency department and the inpatient hospital and using Lean methodology to improve departmental flow. The result has been markedly decreased rates of time to physician and length of stay, as well as decreased “left without being seen" rates. Dr. Murrell is a leader on the Hospital Throughput Committee, which is using queueing methodology to improve patients' length of stay and reliably predict staffing needs, as well as a frequent presenter on her work and co-author of a paper on flow.
Chuck Noon, PhD
is a professor in the Department of Statistics, Operations, and Management Science at the University of Tennessee. He is a founding member of the highly-ranked Physician Executive MBA program and continues to teach in the program. Dr. Noon also teaches in the full-time MBA program, the PhD program, and in a number of executive education programs. His teaching interests include operational improvement, business modeling, simulation, and decision analysis and support. He holds a PhD in industrial & operations engineering from the University of Michigan. His published research concerns computer-based modeling and process improvement. He is the recipient of numerous teaching awards and serves as a teaching mentor for junior faculty. To stay current, he periodically consults with healthcare systems on process improvement, capacity planning, and staff scheduling.