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Who Should Attend

Managing Hospital Operations is ideal for anyone who is ready to transform their organization with innovative, "outside-the-lines" systems thinking, including:
  • Medical Officers
  • Chief Operating Officers
  • Medical Directors and Nursing Managers
  • Board members
  • Physicians
  • Nurses
  • Hospital executives
  • Operations professionals from the emergency department, surgery, and nursing
The Chief Executive Officer is expected to attend day one of the second seminar.  This is an essential opportunity for CEOs to understand this new way of managing hospital operations, as well as an opportunity to help identify and remove barriers that the teams may be encountering.
International Participants
International participants are welcome to enroll in the Managing Hospital Operations program. Please note that the scheduled times for all face-to-face meetings and web seminars are expressed in Eastern Time. Please check your local time and plan accordingly.

Putting Theory Into Action: Past Participants Share Their Experiences


The operations management class was a wonderful experience. It has added rich depth to the lean thinking design principles we are using for improving flow in our hospital.”

— Sylvia Bushnell, CPHQ, Scottsdale Healthcare



“I wanted to understand queuing and apply it in health care. With Dr. Litvak’s guidance, we were able to use what we learned about queuing and develop a scientific, prospective model for bed and staffing needs in our emergency department.”

— Jeffrey S. Desmond, MD, University of Michigan Hospitals



"What I found most useful was the application of tools that have been successful in other industries and to see how they have true application in health care — critical path analysis, queuing theory. I learned a tremendous amount from observing a transactional analysis in another industry.”

— Amy Short, Six Sigma Black Belt, University Hospital of Cincinnati