Session Details

Middle managers play a vital role in their organizations’ success at meeting strategic and improvement goals. As the bridge between senior leadership and the front lines, middle managers champion the leadership strategy for delivering the best care possible to patients and families. To do this, they are challenged with turning high-level objectives into action at the department or unit level while navigating the often chaotic and unpredictable environment that exists in health care systems today. For department and unit managers to succeed in achieving their aims, these individuals must have the necessary knowledge, skills and capabilities to lead improvement and innovation across the systems in which they work.


To meet this need, the Institute for Healthcare Improvement (IHI) is pleased to offer Leading Quality Improvement: Essentials for Managers. This six-month, in-depth virtual program will introduce middle managers to the necessary expertise required to help their organizations achieve strategic goals, engage staff enthusiasm and commitment in improving care, and attend to the relationships leaders have across the systems in which they work. This program will also assist participants to influence their  environment in ways that will support the manager to lead quality and improve processes in a variety of settings. Experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case will teach the skills managers need to excel in their jobs. Over the course of the program, participants will learn to better manage their extensive portfolio of projects to meet their organization’s goals of improved outcomes and safer care.

​What You'll Learn


At the end of the program each participant will be able to:


  • Demonstrate the skills, tools and resources needed by a middle manager to lead Improvement efforts in their local setting.
  • Define the key elements, metrics, engagement strategies, and leadership techniques necessary to effectively manage a department or team in the improvement journey
  • Apply various methods of improvement to develop, test, and sustain reliable improvements
  • Understand the organizational and human dimensions of change and use them to plan and execute their improvement projects
  • Attend to the relationships leaders have across the systems in which they work
  • Develop a management strategy for delivering the best care possible to your patients and families


​Who Should Attend


This program is for anyone who has direct reports and manages an organization's strategic goals at the microsystem or unit level. Check out the candidate assessment form to see if this program might be a good fit for you.


  • Directors
  • Managers
  • Supervisors
  • Department leaders