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Agenda

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Summary Agenda​
Tuesday, March 31, 2020​
8:00 AM – 8:30 AM

8:30 AM – 9:00 AM​

9:00 AM – 10:30 AM









10:30 AM – 11:15 AM


 



 

11:15 AM – 12:30 PM​









12:30 PM – 1:30 PM

1:30 PM – 3:15 PM









3:15 PM – 4:30 PM










4:30 PM – 5:00 PM
Registration and Breakfast​

Welcome, Overview, and Introductions​

Foundations of Culture Change

Culture change begins with individual behaviors that contribute to larger system changes. In this session, participants will learn about the importance of building trust as the foundation to improving culture and will practice the leadership behaviors that create trust and psychological safety.

The Relationship Between Safety and Quality

This session will focus on the interdependencies between safety and other dimensions of quality and the role of patient safety leaders in learning from and improving on all dimensions simultaneously.

A Framework for Safe, Reliable and Effective Care; And Completion of Safety Diagnostic Tool - Part 1

During this session, participants will learn about the domains of the framework and the elements that make up the framework. The session will include a self-assessment and activities to begin working on each of the elements.

Lunch

A Framework for Safe, Reliable and Effective Care ;  And Completion of Safety Diagnostic Tool - Part 2

During this session, participants will learn about the domains of the framework and the elements that make up the framework. The session will include a self-assessment and activities to begin working on each of the elements.

Applying the Principles of Continuous Improvement

This session will focus on the methodology of continuous improvement including the model for improvement and setting aims. Participants will apply both the Framework and the principles of continuous improvement to a project or priority of their choosing and begin work on their action plans.

Action Planning and Faculty Coaching
Wednesday, April 1, 2020​
8:00 AM – 8:30 AM

8:30 AM – 9:00 AM


9:00 AM – 10:30 AM

 



10:30 AM – 12:45PM

 







12:45 PM – 1:45 PM


1:45 PM – 3:00 PM





3:00 PM – 4:30 PM







4:30 PM – 5:00 PM

Registration and Breakfast

Reflections and Teach Back on Day 1 and Plans for Day 2

Driver Diagrams

Participants will learn how driver diagrams can be used to understand problems, generate solutions, and prioritise improvement interventions.

 Making your Improvement Work Human

Ever speak with the mute button on? Hang-up on a call when you meant to unmute?  You’re not alone, you’re human! This session will explore our innate vulnerabilities and leverage some safety science principles to help keep patients safer by design.   
Lunch

Testing Change

This session will focus on the methodology of testing changes prior to implementation. Participants will practice rapid cycle tests of change and discover how to test and learn in real time.

Reliable Design

This practical session creates opportunity for participants to practice the principles of reliable design and embed the principles of standardisation and simplification in their improvement interventions.

Action Planning and Faculty Coaching​
​​ Thursday, April 2, 2020
8:00 AM – 8:30 AM

8:30 AM – 9:00 AM


9:00 AM – 10:00 AM







10:00 AM – 11:45 AM


 






11:45 AM – 12:45 PM


 






12:45 PM – 1:45 PM

1:45 PM – 2:45 PM






2:45 PM – 4:15 PM 






4:15 PM – 4:30 PM


4:30 PM – 5:00 PM​
Registration and Breakfast

Reflections and Teach Back on Day 2 and Plans for Day 2

Highlights of Measurement

Continuous measurement over time is essential for understanding issues and assessing the success of improvement interventions. This session will cover some of the most important aspects of measurement for improvement.

Understanding and Improving Culture

In this session, participants will explore their personal leadership style in the context of improving culture. We’ll work through the behaviours necessary to improve culture and create psychological safety, teamwork, accountability, and negotiation.

Building Will and Engaging Others in your Improvement Plan

In order to improve patient safety, it is necessary to engage others. In this session, participants will explore what they mean by engagement and develop plans to build WILL, find IDEAS, and use an improvement method to ACHIEVE RESULTS.

Lunch

Gaining Support from Senior Leaders

Support of senior leaders is essential to the success of any initiative.  During this session, participants will practice developing a script to deliver to a senior leader to ask for support.

Spread and Sustainability

This session focuses on the importance of having a specific methodology to support the spread and sustainability of successful improvement interventions.

Action Planning and Faculty Coaching

​Celebration​